Receptionist/front of House

**Position**:Front of House / Receptionist

The duties listed below are required to be completed as part of your role:
1. Provide clinic support services to ensure efficiency and effectiveness within Face by SM and Face + Body by SM clinics. Main Activities Include:

- Welcome and greet/assist/direct clients, guests, subcontractors, staff, manager, reps, or the general public with a warm, friendly and approachable manner immediately upon entering the clinic or calling over the phone. Share the same positive customer service upon each departure or call ending.
- Adhere to policy and procedures during all activities.
- Keeping a clean and calm reception area/clinic overall.
- Stay up-to-date with all knowledge within our business and the beauty industry.
- Scheduling appointments and keeping those appointments running on time.
- Reviewing and co-ordinating the booking system across all clients and staff
- Assist in maintaining business inventory
- Ensure that stock levels are adequate and orders are made timeously.
- Communicate with managers to coordinate/prepare meetings
- Processing billing and payments
- Follow up on overdue patient accounts
- Invoice and receipt patient transactions
- Faxing, scanning, filling and mailing documentation.
- Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day
- Restocking brochures and retail stock and ensure relevant patient information is on display.
- Prepare and post outgoing mail
- Action End of Day reports and send to all relevant staff members.
- Maintain confidentiality at all times of all doctor, nurse, staff, patient and overall clinic information.
- Follow opening and closing procedures
- Collect and distribute incoming mail or deliveries. All clinic deliveries to be unpacked same day of receiving it.
- Notify Manager of any incident or potential incident relating to patients or staff
- Assisting patients with completing necessary forms and documentation
- Assist other departments to fulfil company objectives as needed
- Providing general administrative assistance to practice partners, managers and other team members as required.
- Attending external and internal meetings, workshops and training as required.
- Participate in meetings, staff training and development and performance reviews
- Other duties as assigned

**Capabilities and Behaviours**
- Upholding and living our brand philosophy and values professionally
- Well presented, friendly, courteous and obliging when dealing with patients, doctors, nurses and colleagues
- Represents the practice in a confident and positive manner
- Demonstrates commitment towards ongoing professional development
- Proactively action tasks and take initiative
- Fosters a productive team environment amongst all Clinic colleagues
- Work cooperatively with all reps, nurses, management and colleagues
- Ensures communication is factual, accurate and presented in a clear and concise manner
- Always communicates with others in an open and appropriate manner to build positive relationships - in accordance with Clinic brand values

**Job Types**: Full-time, Part-time
Part-time hours: 24-38 per week

**Salary**: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Able to work between our Mosman and Paddington Clinics when required?

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English fluently (required)

Work Authorisation:

- Australia (required)

Work Location: In person