Surgical Medical Receptionist

**Job description**

Surgical Medical Receptionist

**Job Summary**
- Medical Specialist Receptionist_

We are seeking a mature medical receptionist for a specialist medical practice aimed at achieving an exceptional level of patient satisfaction and care. We require someone who will be the first point of contact for all patients and visitors. It is imperative that you have the ability to assist with patient enquiries and resolve issues in a professional and timely manner. A positive and proactive attitude, attention to detail and strong work ethic are essential for this role. We are offering a challenging but rewarding role dealing with patients of varied aged groups with serious health conditions.

**Key Responsibilities include but are not limited to**:

- Delivering excellent customer service
- Front Desk reception - handling of phones, greeting patients, handling enquiries
- Scheduling appointments
- Deal with referring doctors and hospital staff courteously and helpfully
- Ensuring confidentiality and management of patient records
- Proficient and accurate data entry into patient database
- Type, file and post all correspondence
- Billings of outpatient consultations
- Arrange and check theatre lists with hospitals and notify referring doctors if necessary
- Maintaining office stock levels
- Attend to routine cleaning and ensure the consulting rooms are tidy
- Patient relations, both in person and over the telephone and audiotyping abilities

**Desired Attributes**:

- Excellent personal communication skills with the ability to relate to people at different levels and from different backgrounds
- Empathy with the patient population is critical to this position
- Excellent organisational skills
- Attention to detail with experience in using office systems
- Word processing skills
- Excellent presentation and grooming
- Efficient time management skills
- Ability to work within a team environment as interaction and co-operation with other staff will be necessary
- You will be required to perform your duties predominantly at the Burwood office. You will be on occasion required to attend the offices at Knox Private, Mulgrave Private or elsewhere as reasonably directed by us. Therefore this job requires you to have a car and hold a valid Australian Drivers Licence.
- Residency Requirements - Australian Citizens and Working visa required

**Experience**
- Experience is not essential
- Successful applicant must have at least year 12 education or equivalent

**Benefits and Perks**
- Flexible working hours
- Car park provided
- Central office location
- Team work environment

**Work Days** - The clinic operates Monday to Friday from 8am-5.30pm with extended hours at least one evening per week. Applicants must be flexible with hours.

**This is a very busy role and a serious position as you will be handling patients with life changing experiences. Previous applicants need not apply. Only successful applicants will be contacted. Kindly note this is not a holiday period role or a role which is short term, the role has intense training to take on this position.**

Work Remotely
- No

**Job Types**: Part-time, Casual

**Salary**: $25.00 - $30.00 per hour

COVID-19 considerations:
All staff are to be fully masked and fully vaccinated due to healthcare requirements

**Job Type**: Casual

Pay: $25.00 - $30.00 per hour

Expected hours: 8 - 40 per week

Schedule:

- Monday to Friday
- No weekends
- Shift work

**Education**:

- High School (Year 12) (preferred)

Work Location: In person

**Job Type**: Casual

Pay: $25.00 - $30.00 per hour

Expected hours: 8 per week

Schedule:

- Monday to Friday
- No weekends
- Rotating roster
- Shift work

Work Authorisation:

- Australia (required)

Work Location: In person