Student Success Coach

$85,857 to $92,964
- Fixed-term, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Student Success Coach to join Learning and Teaching Unit, Education Portfolio, Academic Division.

The primary purpose of the Student Success Coach is to work collaboratively with students and staff to provide holistic and timely support services and programs that meet the transition, progression, and academic needs of students. The position works in close partnership with the Career, STEM and Language and Learning Educators, and contributes to the support of all Student Success Group objectives as required.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Academic Division**
The Academic Division is responsible for supporting and delivering learning, teaching, research and research services to students and staff. This is realised via the Education and Research portfolios and through the work of our Faculties.

The Head of the Academic Division is the Deputy Vice-Chancellor and Vice-President (Academic), Professor Robina Xavier. Professor Xavier provides strategic oversight and financial management of the Division and provides leadership to the Education portfolio.

The Division’s Research portfolio and academic faculties are led by the Senior Deputy Vice-Chancellor and Vice-President (Research), Professor Christopher Barner-Kowollik.

**About the Education Portfolio**
At QUT we are transforming learning and teaching practices in line with our Real World Learning Vision, so that our graduates are highly skilled, enterprising, and well suited to 21st century employment and careers. We are committed to increasing the flexibility of our course offerings to enable our students and graduates to thrive in changing and complex working environments throughout their lives. Our focus is on student success, partnering with students to enhance the end-to-end learner journey, and designing and delivering high quality, flexible educational experiences that enable this.

The Education Portfolio encompasses:

- Curriculum Quality and Standards
- Learning and Teaching Unit
- Library
- QUT College
- QUT Entrepreneurship
- Student Ombudsman

QUT’s distinctive positioning as “the university for the real world” means a commitment to and investment in real-world work integrated learning, authentic assessment, a curriculum design studio approach for innovative curriculum and an increased focus on the optimisation of digital technologies to enhance on campus and online learning.

**About the Learning and Teaching Unit**
The Learning and Teaching Unit (LTU) is committed to a culture of collaboration, working in partnership with students, industry representatives, and staff across QUT to meet the evolving needs of our learners.

Guided by our Real World Learning Vision, LTU leads and coordinates learning and teaching across QUT, leveraging existing initiatives and enabling new ways of thinking and working that are learner-centric and future-focused.

QUT’s distinctive positioning as “the university for the real world” means a commitment to and investment in real-world work integrated learning, authentic assessment, a curriculum design studio approach for innovative curriculum and an increased focus on the optimisation of digital technologies to enhance on campus and online learning.

The Student Success Group (SSG) works in partnership with Faculties, HiQ, Equity and Student Counselling, and other learning and personal support providers across the University (International Student Services, Student Engagement, Widening Participation, Student Business Services). The SSG aims to provide access to the highest quality of support for learning and careers and engagement services and strategies to empower students with the tools, connections, and mindsets to achieve their full academic potential and to design their real world futures.

**What you need to succeed**

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:

- Education, training and/or relevant experience equivalent to the completion of a degree or professional qualification with subsequent relevant experience in a field related to student engagement and success.
- Previous experience in a student-facing role using innovative pedagogical theory and practice in one or more areas such as: student advising, support service delivery, coaching, and/or mentoring services.
- Demonstrated understanding of the issues which affe