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Client Engagement Manager

2 weeks ago

Sydney, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

We are currently recruiting for individuals with Client Engagement experience who are keen to join our team as a Client Engagement Manager.

**About the role**

The Client Engagement Manager will focus on the following pillars:
Clients Knowledge
- Analyse market and clients’ reports
- Define and execute the clients’ segmentation by brand
- Support and enhance a Client centric culture at company level

CRM & Marketing
- Develop and implement strategies and targeted actions based on clients’ insights, that can grow the clients’ database and drive sales and traffic, leveraging CRM and loyalty
- Oversee CRM system (upgrading, data cleansing, integration, etc.) liaising with IT
- Improve in-store data collection and data quality

Clienteling
- Plan, develop, manage and execute initiatives to help grow business through engaging new clients and increasing loyalty among existing ones
- Follow up and improve KPIs (recruitment of new customers, retention and upgrading of actual clients, frequency of purchases etc.)
- Deploy the value proposition for VIC Clients

**What you will need**
- University graduate or Masters in Marketing or related disciplines
- At least 5 years’ experience in a similar position (HQ based and/or Retail context)
- Strategic vision, ability to execute and deliver quick wins and mid/long term goals
- Able to think through problem solutions, sell cooperative solutions and integrate internal/external efficiencies
- Good communication skills, interpersonal skills and ability to work in team (Headquarters
- Regions)
- Responsibility for development and execution of budget and timeline deliverables
- Analytical skills with an ability to clearly translate results into actionable insights.
- Fluent in English, mastery of another language would be a plus

**Benefits working for us**:

- Amazing development opportunities across Giorgio Armani
- Join a global fashion luxury group
- Up to 40% generous staff discount available
- Monthly commission
- Employer Assistance & Wellbeing Program
- Birthday Leave
- 8 weeks of paid Parental Leave