Director, Client Engagement

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description
Are you passionate about delivering exceptional client experiences while driving strategic impact? We're looking for a Director, Client Engagement to lead our corporate client delivery function and ensure we not only meet but exceed expectations.

In this role, you'll own the end-to-end client journey, acting as the senior voice for our corporate clients and shaping strategies that strengthen partnerships and deliver measurable business results. You'll lead a high-performing team, champion operational excellence, and serve as the critical bridge between clients and internal teams.

What You'll Be Doing

• Lead and Inspire: Mentor and develop a team of Client Delivery leaders and corporate trainers, fostering a culture of excellence, accountability, and continuous improvement.
• Drive Strategic Impact: Translate client needs and challenges into actionable strategies that deepen relationships and drive business outcomes.
• Shape Our Product: Provide feedback to Product leaders to enhance platform capabilities and co-create innovative solutions with clients.
• Champion Operational Excellence: Streamline processes, transform governance models, and implement smarter ways of working to elevate service quality.
• Be the Strategic Bridge: Collaborate seamlessly with Sales, Product, Marketing, and Operations to embed client delivery strategy into the core of our business.
• Steer the Ship: Deliver clear insights on client health, key metrics, and strategic progress to senior management, guiding decisions with confidence.

Job Qualifications
What You'll Bring

• Extensive Leadership Experience: 5+ years in senior leadership roles with a proven track record of building, mentoring, and scaling high-performing client management or corporate training teams.
• A Strategic Mindset: Ability to manage complex, long-term client initiatives and deliver measurable strategic outcomes.
• Remote Leadership Expertise: Skilled at engaging and motivating geographically dispersed teams to achieve ambitious goals.
• Customer-Centric Approach: Deep experience leading large customer success or support functions and improving satisfaction metrics.

Why Join Cotality?
Cotality has a culture of collaboration- we champion ownership, initiative and leadership To support your whole self, our benefits are built to help you thrive at work and in life.

• In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
• 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
• Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo
• Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
• Complimentary access to Australia's most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry's best property experts;
• Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.

Please apply on our website for consideration.

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