Relationship Manager, Sme

**Req ID**: 97890
**Department**: Small to Medium Enterprise Banking WA/SA/NT
**Division**: Australia Commercial
**Location**: Gawler
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Relationship Manager, you’ll play a key role in helping to manage and build strong relationships with a portfolio of SME customers, and drive portfolio growth through customer acquisition, increasing share of wallet and referrals.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 93 Murray Street Gawler SA 5118 - flexible
**Work Hours**: Full-time
What will your day look like?
**As a Relationship Manager, you will be responsible for**:

- Proactively developing and maintaining a detailed understanding of customer business and financial needs
- Providing customers with appropriate solutions
- Building and maintaining strong internal and external networks to support strong deal design and execution.
- Structuring deals in conjunction with relevant product and specialist teams
- Managing a portfolio of SME customers
- Collaboration with Product Partners and other stakeholders to design, structure and execute deals
- Adhering to a strong operational rhythm
- Ensuring credit and operational risks are managed effectively and proactively
- Implementing Relationship Credit Approval Discretion as appropriate

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
- Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
- Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
18/06/2025, 11.59pm, (Melbourne Australia)