Hotel Receptionist-student Visa

2 weeks ago

Melbourne, Australia Sunwoods Consulting Group Full time

We are a renowned luxury hotel in Melbourne, known for our exceptional service and exquisite accommodations. We seek an experienced **Part-Time Receptionist** to join our Front Office team.

**Key Responsibilities**:
Guest Relations:

- Greet and welcome guests warmly upon arrival.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Provide personalized service and anticipate guest needs to ensure a memorable experience.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to the guest's satisfaction.

Front Desk Operations:

- Manage reservations, including booking, cancellations, and modifications.
- Maintain accurate records and documentation related to guest transactions and preferences.
- Process payments and ensure billing accuracy.
- Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure seamless service delivery.

Communication and Coordination:
professionally.
- Relay important information to guests and colleagues accurately.
- Provide information about hotel facilities, services, and local attractions.

**Requirements**:

- Experience working in a hotel chain preferred.
- Exceptional customer service skills with a genuine passion for guest satisfaction.
- Ability to work effectively in a fast-paced environment, handling multiple tasks

simultaneously.
- Available to work shifts as needed, at least 1 day weekend shift and 1-2 days midweek.
- Acceptance of Student Visa.

**Location**:Melbourne

**Work Type**:Part-Time

**Industry**:Hotel

**Job Type**: Part-time

Pay: $22.24 - $40.16 per hour

Expected hours: 28 - 30 per week

**Benefits**:

- Parental leave
- Professional development assistance

Schedule:

- Day shift
- Shift work
- Weekend availability

Supplementary Pay:

- Overtime pay

**Experience**:

- hotel reception: 1 year (preferred)
- Front desk: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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