Corporate Actions Event Manager/client Service

CORPORATE ACTIONS EVENT MANAGER/CLIENT SERVICE (JOB NUMBER: ITO001912)

**Position purpose**
- To support the offshored corporate action process for APAC in any way required to ensure risk is mitigated, and the client experience exceeds expectations.
- Perform a client service role answering client’s queries in relation to corporate action events. The role will utilise a follow the sun model, with colleagues based in the UK and US in addition to Hong Kong, providing seamless support.

**Responsibilities**

**Direct Responsibilities**

**Product Scopes**: Corporate Action events across all products.

**P**rimary responsibilities**:

- Be the single point of contact for internal and external clients in relation to any corporate action queries, work with internal/external parties to investigate each query and provide an answer within the agreed SLA
- Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received
- Ensure timely and appropriate level of escalation pertaining to client-impacted issues
- Work closely with ISPL to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed
- Monitor nostro and depot breaks to ensure they are cleared timely after each event completes
- Identify process improvements, analyse the impact the changes bring, and provide training to the respective processing team
- Get involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction, mitigate operational risk

**Contributing Responsibilities**
- Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
- Comply with internal and external regulatory and compliance requirements
- Comply with the BNPP standards of Code of Conduct
- Comply with the BNPP IT Security policies
- Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
**Technical & behavioural competencies**

**Core Competencies**
- **Drive for results** - Delivers high quality work.
- **Risk awareness** - Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
- **Corporate role model, integrity & ethics** - Acts with discipline and high ethical standards.
- **Team player & cross cultural awareness** - Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
- **Client focus** - Sees stakeholders as well as external clients as customers.
- Not afraid to question processes and current system flows.

**Essential Personal Skills**
- **Diligence -** Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
- **Resilience -** Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
- **Communication (Active listener and clear communicator)** - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
- **Innovation**:

- Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
- **Proactivity** - Self-starter with ability to work effectively with minimum supervision, and detail oriented to ensure quality service is provided.
- **Structured** - Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

**Qualification**
- A thorough understanding of financial markets and product
- Strong written and verbal communication skills with ability to articulate complex matters clearly and concisely
- Proactive and collaborative mindset, can adapt to constantly changing environments
- Previous experience in client facing and/or operational roles for Corporate Actions

**Primary Location**: AU-NSW-Sydney

**Job Type**: Standard / Permanent

**Job**: OPERATION PROCESSING

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 3 years