Business Concierge

**Business Concierge - Coffs Harbour, Burwood or North Sydney**

SNSW Clerk Grade: 5/6
1 x Ongoing Full Time - Coffs Harbour
1 x Ongoing Full Time - Burwood
1 x Temporary Full Time up to 3 years - North Sydney**

**This role sits within the Customer Care Business Bureau Division in the Program Delivery team.**

**About the team**

As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is committed to providing meaningful, customer-centric experiences to individuals and businesses across New South Wales, including in times of crisis or natural disaster. This encompasses proactive and responsive delivery of services and support across our digital, in-person and telephone channels, with a focus on relationship-based, tailored and localised services.

Our division is committed to achieving work-life balance and offers a range of formal and informal opportunities to connect and collaborate.

The Program Delivery team within the Customer Care and Business Bureau division comprises closely aligned functions - including Customer Analytics - to plan, design, implement, track, evaluate and evolve strategic and operational initiatives to deliver customer care outcomes.

**Your day-to-day**

**Responsibilities**:

- Providing support to business customers to assist them in navigating regulatory requirements, and to provide tailored information, referrals and guidance to support their business needs.
- Engage in a range of outreach activities including targeted campaigns, disaster recovery activities, industry events and seminars, and on-site appointments at business customer premises, representing the agency to identify and support customers to access available products and services to meet unique business requirements.
- Ensure compliance with privacy requirements and legislative obligations so that confidentiality, privacy and integrity of information is not compromised.
- Identify and contribute to the development of new ideas and opportunities to improve the efficiency of work processes and the implementation of changes to support business customers.
- Develop and maintain a thorough knowledge of services offered by multiple agencies to provide accurate, effective and high-quality service to business customers
Liaise with customers and key stakeholders to ensure the appropriate referral and escalation of complex enquiries and transactions to ensure effective resolution and meet customer needs.

**To be successful in this role you will demonstrate**:

- Have a passion for supporting businesses within the NSW community.
- Hold a valid NSW driver's licence.
- Be willing to travel across NSW.

**Location**:
Please include your location preferences in your cover letter.

Salary Service NSW Grade 5/6, with the base salary for this role starting at $88123 base plus superannuation

**Closing Date: Tuesday 21st January 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process