Concierge

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
**What this job involves**:
Sydney Place at 180 George Street Sydney has been developed and constructed by Lendlease in a joint venture with China’s Ping An Real Estate and Japan’s Mitsubishi Estate Asia. 180 George Street is a premium grade building with c. 59,000sqm in office space and has been designed to achieve the highest standards of wellness and sustainability making it one of the healthiest and sustainable workplaces in the country with a Platinum WELL rating and targets of 6 star Green Star and 5.5 star NABERS Energy ratings.
JLL is proud to have been appointed as the property manager for this premium landmark precinct and will have a dedicated management team based onsite.
We are seeking a Concierge responsible for providing end-to-end customer service through each interaction You will proactively approach queries and complaints and work to find solutions. This includes creating a welcoming and professional Reception Service within the building, including the provision of information and directions as appropriate.
**A snapshot of the role**:
Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count
Provide assistance and direction according to the customer request.
Assume responsibility for all Front of House areas ensuring they are always presentable. Report anything which requires attention.
Provide Hotel style concierge and lifestyle services administration for the customers - including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.
Be the ultimate host/co-host of community engagement events and initiatives, as required.
Work with the Head Concierge, CRM and Concierge team, to proactively and continuously enhance the customer experience.
Attend building events, meetings and training days as requested by building management.
**Sound like you? This is what we’re looking for**:
If you're a self-starter, goal oriented and love building client relationships then this is the role for you You've got excellent communication skills and a strong customer service focus. You adopt a hands-on approach to problem solving and can juggle multiple tasks in a dynamic workplace meeting all performance targets. You think on-the-go and can collaborate with multiple stakeholders with ease.
Certificate Level in Hospitality/ Business desired but not essential
First Aid Officer desired or willingness to be trained
**What you can expect from us**:
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.