UX/UI Designer

**Overview**

This role is responsible for creating desirable, usable and compelling experiences, designing original concepts, establishing design principles and systems to consistently deliver high value insights and designs and conducting research and customer testing to develop insights for roadmap development and prioritisation.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Work collaboratively with Solutions and Product Management and clients to understand their business goals and objectives and articulate product vision through the building of an engaging narrative
- Find creative ways to solve UX problems (e.g. usability, accessibility, findability)
- Keep updated on products and trends
- Translate concepts into service blueprints, customer and user journeys, wireframes, prototypes and high-fidelity designs
- Define and implement design systems and associated documentation to enable standardisation

Operational Management
- Customer testing and research throughout the design funnel (including ethnographic research, resonance testing and usability testing).
- Contribute to building a refined suite of reusable components, patterns and templates guided by established design principles and UX research and compliance with compatibility standards
- Plan and design digital products and systems, not just websites
- Optimize existing user interface designs
- Communicate design ideas and prototypes to technical and delivery stakeholders
- Develop technical and business requirements and always strive to deliver intuitive and user-centered solutions
- Develop wireframes and prototypes

People Leadership
- No direct people management
- The role will require the ability to assemble and facilitate/lead virtual teams through design lifecycle

Governance & Risk
- Identify and consider risk and security impacts of designs
- Ensure appropriate governance processes are established and/or followed for design management

**Experience & Personal Attributes**
- Min 4 years of professional design experience, including UX/UI
- Experience in financial services
- An appreciation of the entire product development process, from problem-solving and system modelling, through to detailed UI, visual, and interaction design.
- Ability to create and deliver high-quality, detail-oriented, user interface designs, information architecture diagrams, interaction models, and UI prototypes.
- Very strong communication skills, both written and oral, with a natural ability to articulate and defend design decisions, and run work sessions
- Successful experience working collaboratively with Product, Engineering, Product Management, and UX Research to successfully go from early-stage product discovery to deployment.
- In depth design systems experience
- Self-motivated, able to prioritize and manage workload and meet critical project deadlines and tackle new challenges with an open mindset

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilit