Merchant Support Agent

6 days ago

Carlton, Australia halcyonknights Full time

**Position**: Customer Service Agent

**Responsibilities**:

- Deliver swift and efficient front-line service to merchants and end customers. - Ensure that all KPI’s and daily tasks are completed to a high standard - Maintain set SLA’s and ensure any issues are escalated to the Team Leader - Continually implement best practice service processes and procedures - Identify and report urgent / escalated issues to the Team Leader - Identify recurring issues and escalate them to Team Leader - Work closely with Team Leader to identify and develop improvements to procedures - Assist with evaluating & improving the service provided by our team - Identify & assist with the investigation of root causes of reoccurring issues and assist with

delivering solutions - Evaluate and strive to improve our service team and support systems

**Requirements**:

- At least 1 year experience in a client facing role - Excellent written communication skills in English - An open mind, with a can-do attitude, - Ability to handle large volume workload with speed, accuracy, and efficiency - Flexibility - Proven problem solving and analytical experience - Teamwork Orientation

WorkFlow
- Phone Screen
- HR Interview

**o Video Interview 1**: Michal Cohen (30 min) - 9:00am ISRAEL TIME

**o Onsite Interview 2**: Stewart Smith (60 min)

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