Operations Improvement Manager

**Will you actively create a healthier future for tomorrow?**

At Medibank and ahm we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**Enterprise Digital**

We are building an expert team to deliver best in class solutions for our customers. Our mission is to “_Create delightful experiences that help our customers achieve better health_”.

**The Opportunity**

An exciting opportunity to join Medibank as the Operations Improvement Manager on a 10-month fixed term contract.

In this role, you will be responsible for actively working within the team and wider business to seamlessly deliver a continuous improvement and productivity program for Operations on-time and on-budget.

These continuous improvement and change initiatives are typically self-funded and have tight delivery timeframes to enable efficiencies to be rapidly realised. This position will also require identification of future productivity opportunities, as well as develop the governance around the program including planning, budgeting, scheduling, sequencing, and any other set deliverables.

The role will also be incident manager for selected compliance incidents owned by Operations, working with the accountable function to contain, remediate and address the root cause of compliance incidents.

This role requires exceptional delivery skills, people leadership, stakeholder engagement and communication skills to ensure the ability to influence positive change and a continuous improvement mind-set across all levels of Operations.

**So, who are we looking for?**

We’re looking for a remarkable human who can demonstrate a proven ability to deliver initiatives/projects on time, to specification, budget and quality, delivering business outcomes and customer satisfaction, as well as strong capability to manage small to medium cross-functional projects and teams within a multi-divisional organisation.

You have experience in project/initiative management in medium/large sized organisations and in project lifecycle and Agile and Waterfall delivery methods.

You also have the ability to influence and build relationships with stakeholders across the business, understand business principles and the broader business implications of project decisions and can demonstrate process improvement skills to identify opportunities and implement change.

Equally important you possess excellent communication and negotiation skills along with an ability to respectfully challenge project team members and stakeholders, to gain clarity, explore options or test the robustness of a proposed approach.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.