Consumer Liaison and Engagement Officer
7 days ago
We are Metro South Health
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.
We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.
We are committed to creating a diverse and inclusive workplace for our people and our community.
We are part of and proud of the community we serve. We are better together.
Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
Develop and implement strategies to ensure that staff and members of the public have appropriate access to, and awareness of, information concerning their rights and responsibilities, Department of Health Complaint Management Guides and local consumer feedback procedures.
Maintain the Consumer Feedback (CF) database of complaints/compliments and prepare reports and the analysis of all consumer feedback, identifying trends and providing reports and make recommendations to relevant committees/executive or other staff.
Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
-
Consumer Feedback Officer
2 weeks ago
Brisbane, Australia Queensland Health Full timeAbout the role The Consumer Feedback Support Officer will provide efficient, effective complaints management support to the Community and Oral Health Consumer Liaison Officers. This role will engage with patients and families across Community and Oral Health to resolve complaints and assist with identifying opportunities to improve the patient...
-
CNC - Advance Care Planning Consumer Liaison Tmp
2 weeks ago
Brisbane, Australia Queensland Government Full timeWe are Metro South Health We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence. We are truly dedicated people who care about our community. We come...
-
Consumer Liaison Advisor
1 week ago
Brisbane, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Principal Briefings and Liaison Officer
1 day ago
Brisbane, Australia Queensland Health Full timeThe role The Principal Briefings and Liaison Officer is part of a senior level liaison team in the Department of Health which is responsible for the management, coordination and facilitation of critical policy, service and operational issues within the department. The role deals with emergent and potentially contentious issues concerning health consumers,...
-
Forensic Liaison Officer
7 days ago
Brisbane, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Brisbane, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full timeThe Cabinet and Parliamentary Services and Executive Services team is part of Corporate Services. The team assists the Minister for Seniors and Disability Services and the Minister for Aboriginal and Torres Strait Islander Partnerships and the Director-General to perform executive government functions in relation to Cabinet, Executive Council and...
-
Hospital Forensic Liaison Officer
24 hours ago
Brisbane, Australia Queensland Health Full timeAbout the role The Forensic Liaison Officer ( FLO ) utilises high levels of knowledge and skills to work collaboratively with community and in-patient mental health services, state-wide services, other government and non-government organisations to provide oversight, monitoring and co-ordination of the treatment and care of Forensic Order ( Mental Health ),...
-
Principal Briefing and Liaison Officer
5 days ago
Brisbane, Queensland, Australia Queensland Health Full timePurposeReporting to the Senior Departmental Liaison Officer, Policy and System Liaison Team, MESU, Office of the Director-General, the position forms part of the senior level liaison team in the Department of Health which is responsible for:Management ,coordination and facilitation of critical policy, service and operational issues within the...
-
Forensic Liaison Officer Multid
2 weeks ago
Brisbane, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...
-
Ministerial Liaison Officer
24 hours ago
Brisbane, Australia Queensland Fire and Emergency Services Full timeAbout us As an emergency service agency, QFES is responsible for ensuring the safety of people and property across Queensland through the provision of effective prevention, preparation, response and recovery activities across a range of emergency situations. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency...
