Customer Service

2 weeks ago

Noble Park North, Australia Nationwide Group Full time

Employer of Choice - Australian Business Awards 2020 and 2021
- Flexible working arrangements | Insurance & accommodation discounts
- $25 - $30 per hour plus superannuation and insurance discounts

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**
This is not your average Dispatch job Our fun and friendly call centre offers a challenging and varied role where every day is different. The environment is fast-paced and busy, and the dispatch team is dedicated to ensuring our customers receive timely service every time.

Additionally, the role involves:

- Planning and dispatching tow trucks in accordance with customer timeframes and workloads;
- Answering customer calls, service queries and providing updates and ETAs;
- Providing the highest level of customer service and communication;
- Developing relationships with our drivers and key customers;
- Communicating effectively with drivers to resolve transport issues as they arise;
- Liaising with fleet allocators to ensure all delivery requirements are adhered to.

**Skills & experience**

Furthermore, you will have:

- Strong written and verbal communication skills;
- High attention to detail and a keen eye for error;
- Excellent time management skills and ability to prioritise tasks;
- Ability to communicate and work well with all types of internal and external customers;
- The capacity to meet strict deadlines;
- An adaptable and flexible approach to work;
- Intermediate computer skills.

**Why work with Nationwide group**
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
Nationwide Group is a smoke free workplace.
No recruitment agencies please.

**Schedule for this job**
- 8 hour shift
- Weekends
- Monday to Friday

**Benefits offered**
- On-site parking
- On-site gym
- Store discount
- Work from home
- Employee assistance program

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