Customer Service

1 day ago

Noble Park North, Australia Nationwide Group Full time

Employer of Choice - Australian Business Awards 2020 and 2021
- Flexible working arrangements | Insurance & accommodation discounts
- $25 - $30 per hour plus superannuation and insurance discounts

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**
This is not your average Dispatch job Our fun and friendly call centre offers a challenging and varied role where every day is different. The environment is fast-paced and busy, and the dispatch team is dedicated to ensuring our customers receive timely service every time.

Additionally, the role involves:

- Planning and dispatching tow trucks in accordance with customer timeframes and workloads;
- Answering customer calls, service queries and providing updates and ETAs;
- Providing the highest level of customer service and communication;
- Developing relationships with our drivers and key customers;
- Communicating effectively with drivers to resolve transport issues as they arise;
- Liaising with fleet allocators to ensure all delivery requirements are adhered to.

**Skills & experience**

Furthermore, you will have:

- Strong written and verbal communication skills;
- High attention to detail and a keen eye for error;
- Excellent time management skills and ability to prioritise tasks;
- Ability to communicate and work well with all types of internal and external customers;
- The capacity to meet strict deadlines;
- An adaptable and flexible approach to work;
- Intermediate computer skills.

**Why work with Nationwide group**
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
Nationwide Group is a smoke free workplace.
No recruitment agencies please.

**Schedule for this job**
- 8 hour shift
- Weekends
- Monday to Friday

**Benefits offered**
- On-site parking
- On-site gym
- Store discount
- Work from home
- Employee assistance program

  • Customer Service Assistant

    3 days ago

    Noble Park North, Australia Outdoor Elegance Perth Full time

    **Join Our Team at Outdoor Elegance Melbourne!** **Position: Customer Service Assistant** **Location: Outdoor Elegance Distribution Centre: 189 Browns Road, Noble Park** **Employment Type: Casual** - **About Us**:_ At Outdoor Elegance, we’re passionate about helping Australians create beautiful outdoor living spaces. As a leading retailer of premium...

  • Customer Service Officer

    1 week ago

    Noble Park, Australia Nationwide Group Full time

    **Customer Service and Dispatch Officer - Inbound Call Centre Support** **We are currently seeking Customer Service & Dispatch Officers in our Noble Park Office** - 2 weeks induction and training, - Full time position - Hybrid model - Flexible Working Arrangements - Onsite secure parking - Access to onsite Gym **Who we are** Nationwide Group (NWG) is the...

  • Customer Service Officer

    2 weeks ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service Officer

    6 days ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service Officer

    2 weeks ago

    Noble Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, BK Swim & Gym - Noble Park North 3174** - Great career paths and development with this new Belgravia venture - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Customer Service

    5 days ago

    Noble Park North, Australia Nationwide Group Full time

    Employer of Choice - Australian Business Awards 2020 and 2021! - Flexible working arrangements | Insurance & accommodation discounts - $25 - $30 per hour plus superannuation and insurance discounts **Who we are** Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are...

  • Customer Service Agent

    4 days ago

    Noble Park, Victoria, Australia Car-Trek Australia Pty Ltd Full time $60,000 - $80,000 per year

    About ISS First ResponseISS First Response is Australia's leading assistance provider for commercial vehicles, rail and industrial clients, providing breakdown support, roadside assistance and organising incident response Australia-wide 24/7. We have hundreds of clients across various programs and we are never required to do cold calling. This is all about...

  • Customer Service and Dispatch Coordinator

    2 weeks ago

    Noble Park, Australia Nationwide Group Full time

    Noble Park location - Permanent full-time position - Start time (10:00AM - 3:00PM), with required weekend work. **About Us.** Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and...

  • Customer Service

    1 day ago

    Noble Park, Australia Nationwide Group Full time

    Employer of Choice - Australian Business Awards 2020 and 2021! - Flexible working arrangements | Insurance & accommodation discounts - $25 - $30 per hour plus superannuation and insurance discounts **Who we are** Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are...

  • Admin and Customer Service Ndis

    6 days ago

    Noble Park, Australia Pricebreakers Full time

    Dynamic and rewarding team environment - Make a real difference to those supported by the NDIS - The successful applicant will strive to provide exceptional customer service to NDIS participants to enable them to maximise their funding and achieve their personal goals. - Work / life balance. Monday - Friday. No weekend work required as we realise that your...