Customer Service Officer Exports

2 weeks ago

Crestmead, Australia Metcash Full time

As the Customer Service Officer, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Crestmead office. You will need to increase external and internal customer satisfaction by being the central point of contact in providing services. That includes but not limited to invoicing, receipting, claims, and complaint resolution and excellent customer service

What you’ll do

Proactively managing individual claims from notification to closure, investing the necessary level of involvement required for each claim depending on the category, type and quantum of the claim.

Answering all inbound call types in accordance with the Customer Service Quality Assurance Program.

Ensure that all daily sales call list is completed and sales targets are achieved

Accurately input all orders (both supplier and customers) ensuring optimum service levels

Identify opportunities to grow existing and new customers

Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution for your customers

What you’ll bring

Excellent verbal and written communication skills.

Excellent ability to analyse information and make appropriate decisions and suggestions.

Ability to listen attentively and demonstrate patience with difficult callers.

Ability to analyse information, negotiate and make appropriate decisions and suggestions.

Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds

What we can offer you

Training and Development

Great benefits

Fun an supportive team environment

Flexible Working

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.

  • Customer Service Officer

    7 days ago

    Crestmead, Australia Metcash Full time

    Looking for Part-time flexibility? We currently have an excellent opportunity for Customer Service professionals to further their career with a successful FMCG company who supports the growth of the independent retailer. We are currently recruiting for Customer Service Team Members to work the following days/times Saturday (work from home once fully...

  • National Customer Service Officer

    2 weeks ago

    Crestmead, Australia Metcash Full time

    We have an excellent opportunity for a Customer Service professional to further their career with a successful FMCG company who supports the growth of the independent retailer. The purpose of this role is to increase external and internal customer satisfaction by being a central point of contact in providing services, information and complaint resolution...

  • Administration & Customer Service Officer

    2 days ago

    Crestmead, Australia Cleanaway Full time

    Vacancy no: 520959 Work type: Permanent - Full Time **Location**: Crestmead QLD Australia Categories: Administration, Customer Service

  • Customer Service Operator

    2 days ago

    Crestmead, Australia Metcash Full time

    At Metcash, we’re all part of something bigger. We get all the perks of a small business heart, without missing out on the big business support. Our Customer Service team play a vital role in how we champion successful independents and help local retailers become the best store in their town. They’re the ones connecting with our customers to ensure...

  • Grounds Service Officer

    7 days ago

    Crestmead, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing February 2025 **Position tenure**:Permanent **Weeks worked**:Up to 52 weeks per year including school holidays **Total Paid Hours (per week) & days required**:38 hours per week - required to work Monday to Friday **Salary level, range or hourly rate**:Service Staff Level 2 - $31.56(School Salary Scale)/(Services Salary...

  • Grounds Service Officer

    5 days ago

    Crestmead, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing March 2025 **Position tenure**:Permanent | Continuing **Weeks worked**:Up to 52 weeks per year including school holidays **Total Paid Hours (per week) & days required**:38 hours per week - required to work Monday to Friday **Salary level, range or hourly rate**:School Service Officer Level 2 - $31.56(School Salary...

  • Consumer Service Officer

    5 days ago

    Crestmead, Australia Metcash Full time

    About the role Are you a Consumer Support Guru? The purpose of this role is to provide high level Consumer and Shopper Online Portal support to Consumers, Shoppers and Retailers. What you’ll do Ability to work after initial training this position is Sunday to Thursday. (WFH Sun 9:00am-5:00pm & WFH - 1 designated day per week 1:00pm -...

  • Administration Officer

    4 days ago

    Crestmead, Australia Thunderbox Industries Full time

    **Are you the accounts superstar we are looking for?** **Can you support our team in a fast paced office environment?** **Are you an experienced, detail oriented and motivated Admin Officer?** Thunderbox Industries is an Australian owned manufacturing company operating for 20 years specialising in servicing and delivering quality products to building...

  • Manager, People

    2 weeks ago

    Crestmead, Australia dnata catering Full time

    **Do you want a high-flying career working for the Australia’s leading inflight meal provider and retail partner? Come and join our People & Culture team and lead the people efforts for two of our amazing business units as our full time** **Manager, People & Culture - Retail Operations** We are seeking an experienced HR Practitioner to support and manage...

  • Research & Development Technical Manager

    2 weeks ago

    Crestmead, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for Australia’s largest ready-made meal manufacturer, servicing diverse industries including aviation and retail?** We are seeking an experienced and motivated **Research & Development Technical Manager or Senior Food Technologist **to join our team based at Brisbane. **More about this...