Administration and Customer Service

2 weeks ago

Gold Coast, Australia Balance Mobility Full time

Biggera Waters, Gold Coast QLD

Client Liaison & Sales Administration (Administration & Office Support)

Full time

Balance Mobility is a family owned, Gold Coast based business where we provide best practice Mobility Equipment to the Aged Care and NDIS Sector.

Our retail stores and offices are located in Biggera Waters and Tweed Heads and the position will be full time at Biggera Waters.

To be successful in this role you must enjoy working with people, have comprehensive computer skills and have excellent communication skills. We are looking for an energetic person who enjoys working in a fast-paced environment and places great importance on attention to detail.

Responsibilities and Duties
- Respond to E-Mail, telephone and/or face to face enquiries.
- Providing quotes and completion of in store and online sales.
- Advising customers by providing information and advice on products.
- Answering incoming calls, taking messages and re-directing calls as required.
- Directing customers by leading them to products and suggesting items and add ons if required.
- The ability to handle sensitive information and situations in a confidential and confident manner.
- Developing a comprehensive understanding of product range and equivalent alternatives available.
- Creating invoices for Dept Veteran Affairs and uploading on portal.
- Create NDIS quotes, invoices and use the NDIS portal.

Key Requirements
- Flexibility, adaptability and ability to multitask in a fast paced environment.
- Willing to go the extra mile for customer satisfaction.
- The ability to work autonomously and as part of a team.
- Highly competent computer skills, including Word, Excel, Outlook and One drive.
- The ability to attend to client’s needs in a genuine and empathetic manner.
- Strong organisational and administrative skills, including an ability to prioritise workloads.

If you are looking for a long-term opportunity, where your dedication and skills are valued and recognised, whilst being afforded the opportunity to grow and develop, we would love to hear from you.

Please note - A Police check or the ability to obtain one will be a requirement for this role.

Experience with NDIS, DVA or Home Care Packages and portals would be highly regarded but not necessary.

Employer questions

Do you have experience in administration?

Which of the following statements best describes your Covid-19 vaccination status?

Do you have customer service experience?

**Job Types**: Full-time, Part-time, Permanent

Expected hours: No less than 28 per week

**Benefits**:

- Professional development assistance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Penalty rates
- Performance bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Gold Coast, QLD (required)

Ability to Relocate:

- Gold Coast, QLD: Relocate before starting work (required)

Work Location: In person

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