Vip Travel Consultant

We’re currently recruiting on behalf of a major international travel group for several Corporate & Leisure Travel Advisers based in Sydney, Melbourne, or Perth, as many of these roles can be hybrid based. This is a terrific opportunity to join a progressive and renowned international travel company. These roles report directly into the respective Operations Team Leaders.

**Main accountabilities, qualifications & experience**
- Source, determine and offer the most appropriate travel product(s) for clients
- Fares & Ticketing 1 & 2 and up to date knowledge and understanding of fares and rules
- Accurate GDS and Travel Management System data entry and ticketing
- Operate systems according to ATPI policies and procedures, which may change from time to time.
- Meet sales and revenue targets / budget set for the year
- Meet Service Level Agreement KPIs for all clients Key Decision Making
- Determine the most appropriate travel product(s) for clients
- Prioritise workload to meet all deadlines
- Quality control and checks of allocated tasks
- Inform clients of non-ability to book or change arrangements Skills and Experience
- Maintain a high level of service at all times.
- Be able to work alone or in small groups as part of a larger team.
- Extensive Travel experience
- Good understanding of basic mathematics and grammar.
- Good oral communication skills with the ability to confidently handle one on one and small group situations.
- Capacity to evaluate information and make decisions.
- Manage workload and prioritise accordingly.
- Demonstrated ability to use a travel management system and automated ticketing
- Demonstrated experience in achieving set sales targets
- Demonstrated business development skills and ability
- Experience with domestic & international travel bookings
- Knowledge of domestic destinations (desirable) Customer feedback
- Able to accept direction from leaders
- Able to accept change and development
- Attend sales meetings
- Participate in the team rotating roster. Team hours as determined by the Team Leader
- Adhere to Company Policies and Procedures, which may change from time to time.
- Process client requests accurately, in accordance with client agreement, system and agency procedures.
- Make all reservations in accordance with the Client Company Travel Policy, ensuring that their guidelines are not breached (if appropriate).
- Sell the most appropriate travel product(s) for the client proactively offering professional advice and providing recommendations to enhance their travel arrangements.
- Always offer alternative airfares and itineraries. Ensure the travel arranger/traveller is made aware of special airfares available in the marketplace to maximise savings opportunities.
- Complete Corporate MI Reporting including reference fields and lost Savings Report in all instances.
- Ensure bookings (with all frequent flyer details), itineraries, tickets and documentation are accurate and delivered to the client in a timely manner.
- Attend product training seminars when necessary to keep fully informed.
- Ensure appropriate file notes are kept in the travel management system to assist the After Hours, ICE teams and your local colleagues.
- Fare check against our competitors.
- Facilitate the refund process to ensure refunds are processed within 48 hours.
- Ensure a good relationship is developed with industry representatives and associated personnel and utilise these relationships, where necessary, to maximise service arrangement.
- Attend fortnightly staff meeting and participate as a team member and contribute to the well-being of the company.
- Indicates through actions and decisions a sense of importance to get the job done; focuses on the most important things; takes actions to overcome obstacles and seek solutions. Customer service
- Makes clients a primary focus of actions and decisions. Identifies and meets clients’ needs.
- Commits to and takes ownership of obligations and achievement of outcomes.
- Interacts effectively with other people both on a one-to-one basis and in groups; understands and responds to the needs of a client; works effectively as a member of a team to achieve a shared goal.
- Support, encourage and help other team members.
- Share product information on fares & destinations with the team.
- Be open to constructive comments from team members & team leader.
- Take ownership for general tasks and duties within the office
- Always demonstrate consideration and respect for other team members
- Uses skills and knowledge to take action to resolve a situation, solve a problem or improve a process.
- Have an adaptable approach to change Communication
- Has the capacity to communicate effectively with others using a range of spoken, written, graphic, or other non-verbal means of expression.
- Concern for quality and improvement. Supports own learning and skill development.
- Answer phones 80% of the time within 5 rings, return phone calls promptly
- Prioritise work