Chapter Lead Problem Management

1 week ago

Melbourne, Australia ANZ Banking Group Full time

Opportunity to lead a team of Problem Engineers
Handle end to end Problem Management across ANZ
Bring your Service Now experience (Problem Module)

About the role

**Role location**: Melbourne

**Role Type**: Permanent full-time, flexible working options available

**Team**: Problem Management

Do you enjoy leading investigations into incidents that have occurred? Are you currently leading a team or looking to lead a team?

This newly formed team of 3 Problem Engineers is looking for a Chapter Lead Problem Management. As a hands on lead you will look to learn and understand the end to end tech landscape of ANZ and work to reducing incidents across the bank, supporting the Post Incident Review process, writing Post Incident Reports, leading problem investigations and driving proactive problem management.

You will not be the direct fixer but you will hold governance, coach and facilitate with the relevant teams. This will play hand in hand with developing the capability and nurturing your team members. Experience with Service Now is crucial, especially the Problem Module.

What a typical day might look like

Development, coaching and performance reviews of Chapter members based on input from key stakeholders
Owning Problem Management responsibilities associated with the Post Incident Review process
Responsible for the governance and performance of all Major Problems across all domains. Ensuring root cause analysis is conducted for all major incidents and manage the implementation of follow-up corrective actions
Identify deficiencies in existing process and / or opportunities to improve existing processes for efficiency gains and improving the overall service stability of the organisation’s technology
Provide on time, meaningful and high-quality reports with detailed analysis targeted at the right stakeholders
Support the Product Owner with ensuring relevant IT governance policies, procedures, and processes are aligned with the banks vision
Using the service management data available in ServiceNow and other tools, analyses and generates valuable insights
Contribute to internal and external audits related to Problem Management
Actively Contribute to the Problem Review Board
Continuously develop expertise and stay up to date with emerging trends, practices and information in area of expertise

What will likely be in your toolkit?

Strong understanding in ITSM Practises, particularly - ITIL V4
Expert understanding to use Service Now especially the Problem Module
Proven experience in leading Major problem investigations
Preferably proven experience in the management of people
Good Knowledge on Process Governance mechanisms
Strong written and verbal communication skills
A team player and an active listener
Exceptional interpersonal skills, including the ability to inspire, mentor, coach and develop others
Proven analytical skills and data-driven decision maker

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're focused on seeing our people thrive just as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

  • Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Anz Banking Group Full time

    **Req ID**: 84449**Department**: Tech Security Identity & Access Management**Division**: Technology**Location**: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Analyst Chapter Lead in our...

  • Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Chapter Lead – Workflow PlatformYou are determined to stay ahead of the latest technologiesWe're one of the biggest workflow practices across AustraliaTogether we can build state-of-the-art solutions for peopleDo work that mattersThe Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various...

  • Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Chapter Lead – Workflow PlatformYou are determined to stay ahead of the latest technologiesWe're one of the biggest workflow practices across AustraliaTogether we can build state-of-the-art solutions for peopleDo work that mattersThe Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various...

  • Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Chapter Lead – Workflow PlatformYou are determined to stay ahead of the latest technologiesWe're one of the biggest workflow practices across AustraliaTogether we can build state-of-the-art solutions for peopleDo work that mattersThe Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various...

  • Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Join to apply for the Chapter Lead - Workflow Engineering role at Commonwealth Bank3 days ago Be among the first 25 applicantsJoin to apply for the Chapter Lead - Workflow Engineering role at Commonwealth BankYou are determined to stay ahead of the latest technologiesWe're one of the biggest workflow practices across AustraliaTogether we can build...

  • Data Analyst Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Anz Banking Group Full time

    About the roleAbout the role**Job Title**: Data Analytics Chapter Lead - Marketing & Digital Data Area**Location**: Docklands, Melbourne (Hybrid)Permanent opportunityThe RoleAnalytics helps organisations change the way they look at business problems. Data Analysts deeply understand the power of data to generate quality customer insight, manage information,...

  • Chapter Lead

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. Responsible for building world class capability for the Technology...

  • Chapter Lead

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 83299 **Department**: AR ANZx Digital Portfolio **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Chapter Lead in our Banker Digital...

  • Qa Chapter Lead

    2 weeks ago

    Melbourne, Victoria, Australia Flybuys Full time

    **About us**:We're known for being the country's most popular rewards program, making the everyday worth more for millions of Aussies. But years of success and growth doesn't happen by keeping up the status quo.All the things that make working at Flybuys different as usual - these aren't just values we talk about. They're built into everything we do, every...

  • Data Science Chapter Lead

    3 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 84607 **Department**: AR Personalisation & Digital Sales **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Advanced Analytics Lead is a...