Technical Specialist

1 week ago

Melbourne City Centre, Australia EML Full time

**Technical Specialist**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With over 4000 employees nationwide and ongoing growth plans, now is the time to join.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

Working as part of the Medical & Like team, this exciting role requires a motivated self-starter to provide technical support and advice to Case Managers.

You will use your previous experience as a Case Manager/Senior Case Manager or Technical Specialist to coach team members and provide strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This is a **full time, 6-month secondment **role based in the **Melbourne CBD Office**, with flexibility to **work from home.**

**YOUR RESPONSIBILITIES**
- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Undertake ongoing Medical & Like entitlement reviews in accordance with the Act and WorkSafe guidelines
- Ensure decisions are sound and in line with quality decision making guidelines
- In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key service, performance and compliance measures
- Continuous improvement
- reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

**ABOUT YOU**
- Strong understanding of the technical aspect in claims management within the Victorian workers compensation scheme
- 3+ years’ experience in a Case Manager role in workers compensation claims is preferred but not essential
- Experience in managing relationships and competing stakeholder priorities
- Superior time management and negotiating skills
- Exceptional problem solving and strategic thinking skills
- Experience in coaching and supporting others
- Health insurance

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