IT Service Manager

2 weeks ago

North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

**Job no**: 508000
**Work type**: ongoing full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Information Technology

**About the opportunity**:
We are currently looking for an experienced IT Service Manager accountable for overseeing the strategic planning, management, and optimisation of IT services across CSPD. This role will meet the needs of the organisation through a focus on service excellence, user satisfaction and continual service improvement.

**Key Accountabilities**:

- Develop and implement IT service management strategies, and lead initiatives to enhance service quality and operational efficiency
- Oversee the end-to-end delivery of IT Services, ensuring they are designed and managed to meet business and operational requirements
- Identify and implement opportunities for process optimisation, innovation to meet evolving needs and improve user satisfaction
- Establish and monitor performance metrics for IT services, conducting regular reviews to assess service levels, identify gaps and implement improvements
- Develop IT service management policies and standards to ensure compliance with organisational and regulatory requirements
- Lead the use of methodologies and tools for business process improvement and risk management, identifying solutions, assessing feasibility, and coordinating contingency planning
- Manage relationships with relevant external service providers, negotiating contracts and service-level agreements (SLAs) to support CSPD’s strategic objectives
- Oversee change and release management activities, ensuring IT service changes are planned, tested and implemented with mínimal disruption to operations

**Typical experience and qualifications**:

- Tertiary qualifications in a relevant area of IT or Business study
- Advanced ITILv3 or v4 certification (Intermediate or Expert)
- Management and leadership experience, ideally in running a service management function
- Stakeholder management experience in a complex organisational setting
- Strong negotiation, conflict management and interpersonal skills
- Deep experience in managing an enterprise IT Service Management platform

**In return**:

- Competitive remuneration
- Salary packaging
- Parental leave
- Flexible work arrangements include a hybrid working model
- Wellbeing programs
- Professional development opportunities

**Interested?**

**About us**:
At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

Position Description

**Advertised**: 07 Mar 2025 09:03 AUS Eastern Daylight Time
**Applications close**: 23 Mar 2025 23:03 AUS Eastern Daylight Time

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