Customer Service Manager

3 days ago

Melbourne South Eastern Suburbs, Australia Dynamic Staffing Solutions Full time

$80K + super, Monday to Friday 9am - 5pm
- Office based in Camberwell, 18 retail outlets and manufacturing in Braeside
- Manage a small team of 6 staff

**About Us**

With Head Office based in Camberwell, manufacturing in Braeside this business offers a variety of food products for their 18 retail shops that consist of pastries, breads, cakes, and sweets.

An opportunity exists for a Customer Service Manager to manage a team of 6 staff, and you will have full autonomy to lead and mentor, while your team will aim to achieve successful outcomes between manufacturing, wholesaling, and retail departments of the business. It's going to be an incredibly busy but exciting role where no two days will be the same and you enjoy dealing with staff and understand key financials to ensure the business reaches targets.

**Tasks & Responsibilities**
- Manage a small team of customer service staff to ensure business targets are reached
- Managing tasks through to completion which have been assigned to customer service
- Review month-end checklist to ensure key aspects are completed in line with expectations
- Understand strategic plans (covering existing/new products, pricing, industry trends etc)
- Utilise a variety of reports, sales, gross margin, stock, expenses, net profit
- Maximising sales, revenue & growth by providing exceptional leadership
- Build key stake-holder relationships with head office, manufacturing, and retail outlets
- Understanding of quality assurance, retail, and production requirements
- Implement and streamline internal processes, procedures, and systems

**Experience & Qualifications**
- The ability to provide leadership and guidance to the team
- Excellence in customer service by phone and face to face
- Handled difficult problems or complaints to provide desired solutions
- Dealt with internal staff daily to achieve required outcomes
- Educated on office processes and procedures to comply with company standards
- Demonstrated experience working within a customer service environment

Of course, the energy, drive, enthusiasm, and focus associated with a leadership role...and finally a love of QUALITY FOOD

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