Customer Service

Location: Melbourne | Eastern Metropolitan

Job type: Casual

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 65874

**Casuals - Customer Service/Admissions Administrative Officer (must be able to work at multiple sites)**

Health Information Services at Monash Medical Centre Clayton (MMC), Monash Childrens Hospital (MCH), Moorabbin Hospital and the Victorian Heart Hospital (VHH) have an exciting opportunity for enthusiastic, experienced and professional administration officers to join our teams as Customer Service & Admission Administration Officers.

**About Monash Health**

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 25,500 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

**About the HIS Team and the Role**

In this administrative role your primary responsibilities will include:

- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

**Operating Hours**

The Health Information Services - Customer Service and Admissions Departments located at Monash Medical Centre Clayton (MMC), Monash Childrens Hospital (MCH), Moorabbin Hospital and the Victorian Heart Hospital (VHH) are open 7 days per week. Shifts start and finish times may vary between 6.30am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow

Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Flexibility in availability, rostering and working hours is essential.
- Thrive in a busy and multitasked workplace
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Demonstrated ability to complete tasks in timely manner
- Is a team player

**What’s in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.