Operations Associate

24 hours ago

Melbourne, Australia Qlub Full time

**Operations Associate (Melbourne)**

**Start Date: Late February 2025**

**Attention Hospo Managers** You have a few years of experience as a venue/restaurant/ops manager and you’d like to leave the late nights on the floor and step into the corporate/startup world? This might be the perfect role for you.

We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated

**About the role**:
As our Operations Associate (Melbourne), you'll own the customer experience after the ink dries on that contract:

- Onboarding: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals), and make sure qlub delivers value for them so they’ll love it.
- Account Management: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
- Product: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.

**Why you’ll love it**:

- **Learning**:Work in a small, highly competent team directly next to heads of departments and CEO.
- **Impact**: Directly shape how thousands of people dine out in Australia and globally.
- **Limitless Growth**:Qlub growing fast, great performers will grow progress equally as fast - your ambition sets the pace.
- **Hospitality without the hours**:You have 2-5 years of experience as a venue/restaurant/ops manager, you love hospitality and dealing with staff and customers, and want to leave the nights and week-end behind

**You’re a right fit if you**:

- Hustle. You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly
- Demonstrate strong problem solving skills. You can think on your feet and solve problems on the fly for our partners
- Can demonstrate exceptional communication and relationship-building capabilities
- Have a valid driver’s license and your own vehicle for in-person venue visits
- Held management positions in hospitality (preferred)
- Have 1-2 years of experience in client-facing roles (preferred)

Pay: $47,767.31 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Melbourne VIC 3004

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