Operational Oversight Associate

Overview

Join to apply for the Operational Oversight Associate role at Vanguard.

About Vanguard: Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. Vanguard Australia supports individual investors, financial advisers, and superannuation members to achieve long-term financial goals. Our Personal Investor Operations team oversees our third-party vendors supporting operational activities, including registries, platform administrators, custodians, brokers, and banking providers for Vanguard Australia's retail, super, and intermediary channels.

In this role, you will participate in the development, implementation, and administration of various Operations strategic initiatives with a direct focus on ensuring a positive client experience. You will also actively participate in the oversight and management of numerous outsourced vendors. Reporting to the Manager, Platform Oversight, you will be responsible for supporting the evolution and implementation of the control management framework and collaborating with business partners to ensure a robust control framework is in place and maintained.

Core Responsibilities

• Support the Platform Oversight team by applying subject matter expertise and knowledge around activities that support the integrity of Platform operations.
• Independently identify and resolve complex operational issues.
• Oversee operating procedures, monitor operational metrics, and ensure timely processing based on daily goals.
• Develop team processes and procedures to improve operational effectiveness.
• Contribute to the design, implementation and performance of control activities in support of regulatory and platform obligations.
• Provide assistance and training support as needed to recognise and develop other crew members.
• Foster an inclusive team environment driven by open communication, teamwork, and accountability.
• Advocate and support a culture of continuous improvement, and support effective change management in line with new ways of working.
• Establish and maintain effective working relationships with external clients and business partners, including third-party vendors.
• Work with third-party vendors to foster effective communication, provide feedback, action items, and enhance oversight controls for outsourced vendor relationships.
• Work flexibly, participate in special projects, and perform other duties as assigned, including cross-training within the Personal Investor Operations division.

What We Are Looking For

• Demonstrated experience in Investment Operations, Registry and/or Oversight Functions is highly regarded.
• Demonstrated ability to think critically and make informed decisions.
• A proactive attitude towards building and managing stakeholder engagement.
• A desire to learn, ability to self-direct work, and eagerness to contribute to team success.
• Team player with strong client service focus and good interpersonal skills.
• Demonstrated experience effectively communicating with internal and external stakeholders in a dynamic, fast-paced environment.

Specialisations that will make an impact

• Experience in and sound knowledge of the investment management industry.
• Experience in Platform and Registry process flows is highly desirable.
• Understanding of fund structures, financial instruments, regulatory environment, and funds industry.
• Familiarity with or experience in Business Continuity Management procedures.
• Familiarity with risk management concepts and internal control operations would be highly regarded.
• Undergraduate degree in a related field or relevant experience in a similar role.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is rooted in our culture. Every decision is guided by the simple statement: "Do the right thing." We believe in building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients we serve. Our crew is empowered to contribute their strengths to Vanguard's core purpose.

How We Work

Vanguard has implemented a hybrid working model to balance flexibility with in-person learning, collaboration, and connection. Our mission-driven and collaborative culture supports long-term client outcomes and the employee experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

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