Operations Support Officer

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

**Child safety**:
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

**The opportunity**:

- **Maintain stability, security and performance of DMA’s software platforms**:

- **Manage deployments, maintenance, troubleshooting and incident response**:

- **Collaborate with IT and project teams to deliver system and service improvements**

The Operations Support Officer plays a key role in maintaining the stability, security and performance of DMA’s software platforms. This role is responsible for managing deployments, routine maintenance and day-to-day operations, whilst contributing to product enhancements and new feature delivery.

Acting as the primary escalation point for troubleshooting and incident response, you will work closely with IT specialists across database administration, cyber security, web hosting and infrastructure. To set you up for success in this role you'll be able to work as a collaborative team member who can work independently, show strong initiative, and contribute to continuous improvement in an agile environment supporting CSIRO’s research mission.

**Your duties will include**:

- Manage production deployments using continuous integration and release tools.
- Monitor and triage incoming support requests, escalating or resolving as appropriate.
- Act as the primary escalation point for troubleshooting and leading responses to major incidents and Cyber Security vulnerability scanning tooling
- Contribute to product enhancements and feature delivery by providing operational input and assisting with testing, configuration, and deployment.
- Provide clear and timely communication to clients, stakeholders, and team members regarding progress, issues, and expectations.
- Collaborate closely with specialist enterprise IT groups (database administration, cyber security, web hosting, scientific computing, etc.) to ensure DMA platforms are stable, secure, and well-integrated.

**Location**:All major Australian capital cities considered

**Salary**:AU$96,811 - AU$109,527 plus up to 15.4% superannuation

**Tenure**:Indefinite

**Reference**:101358

**To be considered you will need**:

- Relevant tertiary qualifications in IT or equivalent relevant work experience.
- Understanding of ITIL practices or equivalent service management frameworks.
- Demonstrated experience with containerisation and cloud platforms (e.g., Docker, Kubernetes, AWS, Azure).”
- Strong experience with incident and problem management, including acting as an escalation point for major incidents and severity issues.
- Demonstrated ability to assess, analyse and resolve operational issues, and provide clear technical advice to team members, management, and clients.
- Excellent communication skills, with the ability to collaborate across multi-disciplinary project teams and liaise effectively with enterprise IT groups (DBA, Cyber Security, Web Hosting, etc.).

Desirable:

- Experience using continuous integration/deployment tools to support production releases.
- Knowledge of database technologies and SQL for operational support and troubleshooting.
- Experience working in an Agile environment, including the use of JIRA (tasks) and Confluence (documentation/wiki).

For full details about this role please review the Position Description

**Eligibility**:
**Flexible working arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today

**How to apply**:
**Applications close**:
4 November 2025, 11:00pm AEDT