Virtual Account Manager

**About CTM**
Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world

**About the role**
This position is responsible for providing superior Virtual Account Management (VAM) and Business Analysis & Solutions for existing and prospective clients alongside the oversight and management of the Client Services Administrator (CSA) inbox.

The VAM will ensure the allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for the role. The VAM will also spend a portion of their time identifying targeted sales opportunities and developing sales strategies to grow clients across both the State, and ultimately the whole business.

The VAM requires self-motivated individuals that are strongly customer focused and have excellent attention to detail as well as a keen eye for numbers and accuracy. It also involves detailed problem solving and logical thinking.

**Responsibilities and Duties**
- Ensuring the client portfolio is managed to the highest professional standard, encompassing the internal standards implemented for the role
- Virtual Account Management of SME accounts, including overseeing the implementations of these accounts
- Oversight and management of the CSA inbox
- Provide general administration support to the Client Value Managers; as required
- Establishing formal call plans for the VAM clients
- Reviewing and analysing client behaviour to support recommendations
- Supplier (Hotel/Car) RFP management and support
- Monitoring of the VAM Inbox
- Collating and preparing detailed ongoing and ad-hoc management information
- Database management including CRM
- Researching, formulating and preparing SME sales strategies and account acquisitions plans to attain new corporate clients
- Developing winning value propositions for clients as part of the qualification process
- Representing CTM in the marketplace on a professional basis to increase market and brand awareness
- And most importantly achieving the annual retention & Sales targets

**Knowledge, Skills and Abilities**
- **Minimum 2-3 years travel industry experience in a support, sales, consultant or customer service role with proven ability in effective customer service**:

- Excellent time management and organizational skills with the ability to multitask and prioritise according to agreed deadlines
- Demonstrated ability to align and tailor your “sell” to match the client’s requirements
- Previous experience in building pipelines, segmentation, overseeing tenders, reporting to sales status updates and outstanding negotiation skills
- Customer service focused, solution orientated with strong initiative
- Good analytical skills to assist in the interpretation in data for Account Management and Sales
- Strong communication and presentation skills

**_Why CTM?_**:

- CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing._
- As a global organization CTM offers a range of employee benefits that you can access, including;_
- _Travel discounts_
- _Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits_
- _Training and Development opportunities_
- _Annual Volunteer Day_
- _x2 Wellness/Chillout Days_
- _Blended work arrangements with hybrid WFH flexibility_
- _2 Weeks extra leave - Purchase Leave_
- Acknowledgement of Country_
- In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today._