Technical Property Claims Assessor

1 week ago

South Brisbane, Australia Insurance Australia Group Full time

**Permanent role**:

- **Location - QLD**:

- **Benefits include Competitive Salary, 13% Super, Company Car & Flexible Working**:

- **Hybrid working, 1 day per month in the Brisbane office**

***

**READY FOR ANYTHING**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**

We currently have an exciting opportunity for a Technical Specialist, Property Assessor to join our team in Queensland

**Key Responsibilities**
- You will deliver exceptional customer service, working with the Customer and Claims teams, setting clear expectations around timelines, next steps and accountabilities
- You will attend customers property, investigate, quantify and settle or authorise repair/settlement of a claim
- You will negotiate and action settlements between insurer, repairer/ supplier and customers, including total loss settlements and tender meetings
- You will minimise claim cost development through effective management of claim reserving and claim settlement within Claim Centre
- You will drive for cost effective solutions with out supplier network to meet the agreed target for average claims cost.
- You will contribute to our Customer Advocacy and Partner NPS score by delivering on effective and efficient performance routines
- You will work collaboratively with the Claims Case Manager, Supply Chain and our Partner network to optimise outcomes and to address and resolve complex issues ensuring the resolution of any complaints within agreed timeframes
- You will drive effective and efficient assessment processes by identifying areas of continuous improvement.

**Skills & Experience**
- Trade certificate or Qualification within the Building or Construction Industry would be a benefit, but not necessary
- Strong interpersonal and customer service skills
- Negotiation, verbal and written communication and influencing skills
- Sound computer and internet skill
- Ability to work autonomously
- Trade certificate or Qualification within the Building or Construction Industry
- Full clean Drivers Licence

***

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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