Site Property Assessor

1 week ago

Brisbane, Australia Claim Central Group Full time

The Property Assessor/Estimator role is critical in ensuring accurate assessments, cost-effective repairs, and seamless customer experiences. You will be responsible for on-site assessments, damage evaluations, repair estimations, and client communication. This is a customer-facing role, requiring strong relationship-building skills with homeowners, insurers, and trade partners. The Property Assessor/Estimator is responsible for assessing property damage, preparing repair estimates, and ensuring compliance with building codes and insurance policies.

**Key Responsibilities**
- Damage Assessment: Inspect properties, document damage, and ensure compliance.
- Repair Estimation: Prepare accurate cost estimates and minimize variations.
- Client Communication: Engage with homeowners, insurers, and brokers clearly.
- Claim Conversion: Drive approvals by explaining repair solutions effectively.
- Compliance & Risk: Ensure regulatory adherence and identify potential risks.
- KPIs: Optimize assessment turnaround, claim approvals, accuracy, and customer satisfaction.

**Key Job Requirements**
- 5+ years experience in insurance assessments, construction estimating, or property inspections.
- Strong building & construction knowledge, with a focus on residential & insurance repairs.
- Experience with digital assessment tools & estimating platforms (e.g., Wilbur, Xactimate, or similar).
- Proficiency in Australian building codes, WHS standards, and insurance compliance.
- Customer-facing experience, with strong communication & negotiation skills.2 years experience in customer service, call centres, or insurance claims handling.

**Preferred Attributes**
- Customer-Centric Mindset - Able to engage with policyholders with empathy & professionalism.
- Detail-Oriented & Analytical - Ensures high accuracy in reports & costings.
- Problem-Solving Ability - Able to adapt assessments based on site conditions & client needs.
- Resilience & Negotiation Skills - Handles complex claims & stakeholder expectations.
- Tech-Savvy & Process-Driven
- Comfortable using technology & digital workflows for real-time claim management.
- Capable of submitting assessments directly from site, reducing administrative delays.
- Proficient in live virtual assessments, ensuring seamless remote inspections and faster resolution.

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