Quality Assurance Manager

**About Ikon**

Ikon is a private Institute of Higher Education focused on the Healthcare, Early Childhood Education, and Community Services sectors. Ikon’s mission is to nurture and empower people towards meaningful careers, positively impacting the communities it serves.

Ikon operates nationally with campuses in Sydney, Melbourne, Brisbane, and Adelaide. it has a growing student population online as well. It currently has around 600 domestic and international students across its 3 bachelor programs.

Ikon is part of the ASX-listed EDU Holding Limited Group.
Learn more about Ikon here.

**About the role**

The Quality Assurance Manager provides leadership to design, manage, and monitor the smooth implementation of the overarching governance, risk management, and quality assurance frameworks across the business. The role is responsible for ensuring adherence to legislation, regulatory standards, and internal quality objectives associated with the institute’s status as an approved Institute of Higher Education and CRICOS provider.

Working in consultation with academic and operational managers, the role requires the Quality Assurance Manager to guide, motivate and communicate with key stakeholders to achieve high-quality outcomes that enhance the student experience and ensure regulatory compliance.

**About you**

You have extensive experience coordinating governance, risk management, and quality assurance activities. You promote a culture of quality and risk awareness, excellence, and continuous improvement. You have excellent interpersonal and written communication skills and can establish collaborative relationships with internal and external stakeholders.

You have the ability to manage practices and processes that facilitate and support high-quality outcomes.

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**Key Responsibilities**

**Quality Assurance & Compliance**
- Manage the institutional secretariat function and governance framework including, the scheduling, preparation, and coordination of meeting papers and minutes of meetings of the governing bodies and their sub-committees
- Develop, manage and implement activities and controls within the quality assurance framework to support ongoing compliance with regulatory obligations and standards, particularly the Higher Education Standards Framework (Threshold Standards) 2021 and National Code 2018
- Lead and oversee the implementation of the policy framework to manage risk, promote quality outcomes, and support efficient business operations, including the development of new policy, review of existing policy, advice and guidance on policy intent and implementation, and the maintenance of the policy libraries
- Lead and oversee reporting as part of the annual TEQSA Provider Information Request and contribute to other reporting activities such as student data collection, financial viability, and tuition assurance declarations as required
- Manage the internal audit function including undertaking annual audits against regulatory standards
- Monitor, research, analyse and make recommendations for change based on legislative and regulatory developments and sector best practice
- Manage the student grievance and appeals processes
- Manage the compliance of the institutional website, course brochures, and marketing materials
- Act as the Privacy Officer and the Whistle-blower Investigations Officer
- Manage the Compliance Schedule, and Compliance Breaches Register
- Support the People and Culture Manager with policy review and approval processes from the Board as required

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**Leadership and Relationship Management**
- Foster and maintain collaborative working relationships with functional managers and key stakeholders
- Promote a culture of quality and risk awareness and encourage collaboration, innovation, and quality-driven outcomes across business operations
- Act as the leading representative for quality assurance on governing bodies and related sub-committees (as required)
- Build and maintain collaborative relationships with regulatory bodies, professional associations, and other providers to foster their interest in, commitment to, and support of Ikon as a quality higher education provider

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**Education, Experience, and Skills**
- Tertiary qualification within any discipline (post-graduate level preferred)
- At least 5 years or more of demonstrable practical experience in quality assurance, governance, and risk management functions within the higher education sector and ideally a CRICOS provider
- Preferably 2 years or more of demonstrable management and leadership experience in a private higher education environment
- Demonstrated operational management skills to manage projects and tasks involving a range of stakeholders that deliver quality outcomes and meet workflow demands and tight deadlines
- Deep working knowledge and understanding of the higher education sector in Australia, including the Higher Education Support Act 2003, Higher Education Standards Framework 2021, ESOS A