Workplace Experience Coordinator

JLL supports the Whole You, personally and professionally.
**What this job involves**:
At JLL, we're looking for a dynamic Workplace Experience Coordinator who will play a crucial role in creating exceptional workplace environments for our clients. In this position, you'll serve as the front-line ambassador for workplace services, ensuring seamless day-to-day operations while delivering outstanding experiences that reflect our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and as our Workplace Experience Coordinator, you'll collaborate with cross-functional teams to foster productive, engaging, and innovative workplace environments. You'll be instrumental in implementing workplace strategies that enhance employee satisfaction, productivity, and wellbeing while supporting our clients' organizational goals.
**What your day-to-day will look like**:
Serve as the primary point of contact for workplace experience inquiries, managing reception duties, visitor management, and first-level support for workplace issues
Coordinate workspace management activities including desk booking, room reservations, and space utilization tracking
Plan and execute workplace events, activities, and initiatives that foster community and enhance employee engagement
Collaborate with facility management teams to ensure workspaces are properly maintained, stocked, and ready for use
Monitor workplace technology systems and coordinate with IT support to resolve issues promptly
Collect and analyze workplace feedback data to identify improvement opportunities and track satisfaction metrics
Support the implementation of workplace experience programs that align with client culture and business objectives
**Required Qualifications**:
Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field
3-4 years of experience in a customer-facing role, preferably in workplace services, hospitality, or related field
Excellent communication and interpersonal skills with a strong customer service orientation
Proficiency with Microsoft Office Suite and workplace management software/tools
Demonstrated ability to prioritize tasks and manage multiple responsibilities efficiently
Strong problem-solving skills with attention to detail
Flexibility to adapt to changing workplace needs and requirements
**Preferred Qualifications**:
Experience working in corporate workplace environments or facility management
Knowledge of workplace experience best practices and emerging trends
Familiarity with space management software and digital workplace tools
Experience planning and coordinating corporate events or activities
Understanding of workplace health and safety protocols
Project coordination or management experience
Multi-lingual capabilities
**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.