Performance & Delivery Walkme Specialist

2 weeks ago

Canberra, Australia Suncorp Group Full time

**Establish and manage the WalkMe platform within Workers’ Insurance**:

- **Permanent full-time opportunity**:

- **Location flexible**

**About the role**

Suncorp Insurance aims to be Australia's leading Personal Injury Insurer. In this role, the Performance & Delivery Specialist will establish and manage the WalkMe platform within Workers’ Insurance, ensuring its effective integration and utilisation. This role supports digital adoption by simplifying and enhancing the user experience.

The specialist is responsible for designing, developing, and implementing WalkMe solutions to boost user engagement with digital tools and platforms. This requires a deep understanding of WalkMe functionalities, strong technical skills, and the ability to collaborate with cross-functional teams to deliver impactful digital adoption initiatives.

**What you'll do**
- Design and develop WalkMe solutions, including walkthroughs, smart tips, launchers, and other in-app guidance elements
- Customise and configure WalkMe functionalities to meet specific business needs and requirements
- Lead the implementation of WalkMe solutions across Personal Injury Insurance
- Provide training and support to internal teams and end-users on the effective use of WalkMe tools
- Create documentation and resources to facilitate user adoption and self-service support

**What you'll bring**
- Minimum of 2 years of experience in digital adoption, learning and development, or a related area, with a focus on platforms like WalkMe
- Strong understanding of digital adoption principles and best practices
- Excellent coaching, training, and presentation skills
- Certification in WalkMe or other digital adoption platforms is highly desirable
- Knowledge of relevant General Insurance practices and policies

**What we can offer you**
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs

**About Suncorp Group**

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.

**Advertised**: 09 Sep 2024 AUS Eastern Standard Time
**Applications close**: 23 Sep 2024 AUS Eastern Standard Time

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