Creative Services Manager

**Company Description** Every institution values excellence. What matters most is why.**
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

**Why?** Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Marketing and Communications provide university-wide strategic marketing and communications advice and develop, manage and implement marketing and communications activities (including advertising) across all Griffith audiences including prospective and current students, staff, alumni, donors and corporate partners.
**Job Description** About the Opportunity**

The Creative Services Manager leads the development and delivery of high-quality content and communications that enhance the University’s brand, supports student recruitment, and contributes to broader reputation and revenue goals.

This role oversees a multidisciplinary team of graphic designers, copywriters, and video producers, ensuring creative outputs are compelling and audience-focused, and delivered on time, on brand, and aligned with strategic objectives and stakeholder expectations.

The Creative Services Manager collaborates with heads of key areas, including Marketing, Future Students, and Marketing Technology, to understand priorities and identify opportunities for content that enhances engagement across the marketing and sales funnel.

**Key Responsibilities**
- Shape and improve content and creative service delivery models and processes.
- Collaborate with senior leaders to align strategy, prioritise work, and manage resources.
- Establish workflows and project systems to ensure timely, efficient project delivery.
- Develop content tools, templates, and guidelines to support consistent brand execution.
- Lead a creative team of designers, writers, and video producers; manage workload and output.
- Champion Griffith University's brand locally and globally, ensuring visual and messaging consistency.
- Advise senior stakeholders on brand and marketing strategy and tactics to enhance impact and alignment.
- Manage budgets, including outsourcing where needed to balance capacity and quality.
- Lead cross-functional teams to deliver compelling marketing outputs across multiple channels and audiences..
- Navigate competing priorities, stakeholder needs, and complex projects with strong communication and influence.
- Ensure marketing initiatives meet quality, compliance, and governance standards.

**About you**
- The occupant of this position will hold relevant postgraduate qualifications in a relevant discipline and/or extensive relevant experience in marketing or creative agency services preferably within a higher education context.

**What we can offer**

This is a fixed term opportunity until 13th November 2026 based at Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations.

Salary is HEW 9 - Base range - $132,655.36 - $137,398.61 + 17% super. Full package range - $155,206.78 - $160,756.38.
**Additional Information** Why join Griffith?**

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives - on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

**How to apply**
- A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.
- Current curriculum vitae/resume including full contact details