Digital Services Product Owner

7 days ago

Sydney, Australia Healthdirect Australia Full time

Grow with an organisation dedicated to helping Australians improve their health
- Support the successful delivery of initiatives and product improvements
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

**About the opportunity**

We’re looking for a Digital Product Owner to lead the optimisation and continuous improvement of Healthdirect’s digital tools and website portfolio.

You’ll ensure our platforms deliver value, meet user needs, and support strategic business goals - all while driving enhancements that improve user experience and consumer outcomes.

Key Responsibilities:

- Lead ongoing optimisation of digital tools and the website, using insights and user feedback to deliver high-quality enhancements.
- Define, prioritise, and manage the continuous improvement backlog, ensuring alignment with business objectives and customer needs.
- Coordinate product enhancements linked to new initiatives, working across design, content, technical, and analytics teams.
- Monitor product performance, consumer feedback, and quality metrics to inform iterative improvements.
- Contribute to the broader digital services strategy, fostering a culture of innovation, collaboration, and customer focus.

**You can contribute through your**:

- 3-5 years’ experience as a Digital Product Owner / Product Manager (or equivalent role) in a complex digital environment.
- Strong track record of managing digital product backlogs, prioritising features, and delivering continuous improvements.
- Hands-on experience working with cross-functional teams to deliver enhancements
- Understanding of digital platforms, website architecture, UX/UI principles, and agile delivery methods.
- Awareness of accessibility, privacy, and governance considerations in digital health environments (desirable).

**Why work with us**
**We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
- 14 weeks company Paid Parental Leave for both parents;
- Multi-dimensional wellbeing program that is run by our people for our people;
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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