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Manager, Client Solutions
2 weeks ago
GLG is seeking a Manager, Client Solutions to join the Finance team in Sydney. The Manager position is a key role within GLG where you will be working with distinctive clients comprising of leading corporations as well as State and Federal Government departments across Australia and New Zealand (ANZ).
**Specific responsibilities include (but are not limited to)**:
- Day-to-day management, leadership and coaching of a team of client services professionals.
- Accountable for achieving revenue targets and managing the team to board-level key performance metrics.
- Responsible for creating and delivering the growth and service strategy for GLGs Corporate and government clients.
- Possesses the credibility and experience to build commercial and strategic relationships with C-Level executives.
- Ability to work in close collaboration with the GLG Country Head and the local Leadership team, consisting of Sales,
- Marketing and Event teams, and other GLG stakeholders to achieve Commercial Targets.
- Track team performance and create plans to accelerate growth and revenue near
- and long-term.
- Engage key constituents at clients as thought partners in-person and virtually, with a heavy focus on senior-level decision makers, in order to understand these clients’ work, differentiate the company’s brand, tailor value proposition to these critical influencers, and deliver best-in-class client service.
- Facilitate high-value engagements between GLG experts (including industry executives, independent consultants, academics, and former policy makers across all sectors) and our clients while maintaining industry-leading standards in Compliance. Engagements mainly consist of 1:1 telephone consultations, but may also consist of surveys, in-person meetings, panels, or other custom, in-depth engagements.
- Support the Sales team growing GLG client relationships in ANZ including new clients as well as senior stakeholders. This relationship development will stem from proactive phone outreach, project execution, post-project client feedback, and occasionally in-person client meetings in partnership with Sales.
- Coordinate closely with colleagues across company teams, particularly with stakeholders on client servicing and network development teams
- 5+ years of experience, ideally in consulting, banking, information services, market research, or other professional services or start-up environment
- Strong go-getter attitude and track record of business growth turnaround
- Proven ability to manage and motivate a team of client service professionals both strategically and tactfully.
- Successful track record of working in a fast-paced, client service environment with a passion for problem-solving and a consistent client-centric mindset
- Demonstrated commercial acumen and interest, in some or all the following areas: Sales, negotiation, or networking with high-end professionals; and/or Business development, corporate development, product development, Product and project management
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Outstanding communication skills and willingness to engage senior professionals as knowledge and research partner.
**About GLG / Gerson Lehrman Group**
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
