Client Solutions Manager

Sydney

Commercial – Commercial Partnerships, Australia /

International Full Time Employee /

Remote

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.

Samba TV is looking for a Client Solutions Manager to join our fast-paced team in the APAC region. We are seeking a highly motivated and adaptable professional with a strong technical background in programmatic advertising and an in-depth understanding of the ad tech ecosystem.

This role is ideal for a self-motivated individual who is eager to take ownership of client portfolios and drive growth. You will be at the forefront of our data, programmatic, and measurement capabilities, leading media planning, reporting, and campaign management from pre-sales to post-sale servicing. You'll work closely with the sales team to provide an exceptional end-to-end experience for your clients, ensuring seamless campaign execution and performance optimization, while translating complex data into actionable insights that demonstrate value to clients.

• • Client Solutions
• Understand Client Needs: Assess client business goals and advertising requirements to deliver tailored solutions and strategic recommendations.
• Insights & Reporting: Analyze campaign performance data and translate it into clear, actionable insights. Present results back to clients to demonstrate impact and the value of data strategy.
• Issue Resolution & Measurement: Troubleshoot and resolve campaign, audience, and measurement issues, including discrepancies, ensuring smooth and accurate delivery.
• Campaign Execution & Product Expertise: Collaborate with cross-functional teams to ensure campaigns are executed effectively, optimized for performance, and aligned with Samba's data, audience, and measurement solutions.
• Client Relationships & Growth: Build strong client partnerships through consistent engagement, managing requests with accuracy and timeliness, and driving renewals, expansions, and satisfaction.
• Partner Growth & Enablement: Deliver training, workshops, and regular reviews to build partner capabilities, identify growth opportunities, and ensure alignment with business objectives.
• Strategic Engagement: Lead quarterly business reviews and partner meetings, driving alignment on strategy, performance, and actionable insights.
• Training & Best Practices: Develop resources, best-practice guides, and training programs, and act as a point of escalation to enable both clients and internal teams.
• Financial Reconciliation: Manage Salesforce reconciliation for programmatic audience and partner usage reporting.
• Audience Activation & Campaign Support
• Audience Strategy & Activation: Develop and deploy audience segments for agencies, brands, and partners, recommending optimal targeting strategies aligned with campaign goals. Based on a strong understanding of client media plans, provide strategic audience and measurement recommendations to ensure campaigns deliver measurable success.
• Campaign Execution & Optimization: Configure, monitor, and optimise campaigns to deliver performance outcomes, while identifying cross-sell and upsell opportunities.
• Client Support & Guidance: Provide strategic guidance on planning and targeting during pre- and post-sales, and lead troubleshooting with traders/agencies to resolve delivery or data issues promptly.
• Operational Improvements: Identify and address process inefficiencies to enhance workflow, team productivity, and client delivery.

• • You hold a Bachelor's Degree and possess 5+ years of programmatic advertising experience, with a proven track record of growing accounts and establishing strong client relationships.
• Meticulous attention to detail is essential.
• You bring strong programmatic expertise and are confident working with a range of ad-tech vendors, including DSPs, SSPs, DMPs, ad servers, and ad-verification platforms.
• You have solid experience in Excel, including pivot tables and chart-making.
• You are a master of time management, able to prioritise multiple tasks and meet deadlines in a fast-paced startup environment.
• Your interpersonal and problem-solving skills are top-notch, and you can manage even the most difficult client conversations.
• This role is for a hands-on expert who is passionate about ad tech and ready to take on a challenge. If you are a self-starter who loves learning and teaching new technology, we want to talk to you.

Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law.