Workplace Technology Specialist

2 days ago

Melbourne, Australia Sportsbet Full time

**Join one of the most innovative companies in Australia**:

- **Be supported to grow and learn**:

- **Melbourne CBD location (Hybrid)**

**About Us**

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 800 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools

**About the role**

**Duties Include**
- Provide level 1st level support for Windows and Mac environments remotely and in person
- Provide regular and proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment through Asset Management database
- UC/VC support and administration
- Provide superior proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment
- Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
- Ability to work both independently with mínimal supervision and as part of a team
- Support additional Workplace Technology business and operations as they arise

**About You**
- Some experience in a Service Desk or Customer service role
- Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
- Some knowledge of Windows and Mac platforms
- Basic Understanding of Active Directory, SCCM, JAMF and Identity management
- Basic understanding of the Microsoft Office 365 and other collaboration tools
- Passionate about our customer experiences, internal and external customers
- Able to operate in the grey and seize opportunity
- Creative thinker, Lateral thinker, Lean thinker

**The Perks**

We don’t expect you to do all this for free, so along with a very competitive salary we will also provide you with:

- 25 days annual leave (a whole extra week of holidays)
- Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
- Genuine flexible working and remote working policy
- Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
- Best in class Parental Leave program with six months paid leave for Primary Carers

**Our Focus on Diversity, Equity & Inclusion**

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.

Read more about our contribution to Flutter’s global Positive Impact Plan.

**What’s the Green Tick Feeling?**

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re Thriving working at Sportsbet.

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