Sovereign Room Manager

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the **Sovereign Room Manager,**reporting to the Senior Vice President of Premium Services, you will be responsible for delivering service excellence within the premium gaming areas.

This is a fantastic opportunity where you can showcase your leadership skills and collaborate with all stakeholders to raise service standards, positively influencing the Premium Member Guest Experience and Visitation.

**A few of your responsibilities**:

- Ownership of the environment, ensuring consistency in presentation, and maintaining the highest quality of amenities and atmosphere
- Lead the Premium Services Guest Relations Managers to ensure that they provide an exceptional in-room hosting experience for guests
- Respond to guest feedback and implementing process to prevent reoccurrence
- Evaluation of operating techniques to maximise efficiency

**What are we looking for**:

- Current SE casino license
- Proven track record providing exceptional front-line 5-star customer service
- Effective coaching and mentoring skills
- Ability to influence and motivate team members and guests
- Maturity, strong cultural awareness and a high level of confidentiality and integrity

**About you**:
You are an experienced team leader, able to inspire and motivate your team to consistently deliver exceptional service. With strong communication skills, you confidently manage and ensure your team have the mentorship and opportunities to learn and develop.

Your role will be pivotal in shaping the success of our Premium Guest Services team at The Star.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.

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