Rooms Division Manager

4 days ago

Sydney NSW, Australia IHG Hotels & Resorts Full time $120,000 - $180,000 per year

Ready to lead from the front? We're looking for a Rooms Division Manager to oversee our front office, housekeeping, concierge and club lounge departments. Setting the tone to deliver truly memorable guest experiences from the first moment to the last.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

  • Overseeing the daily operations of Front Office, Club InterContinental Lounge, Concierge, and Housekeeping.
  • Leading, developing, and motivating department leaders to achieve service and financial goals.
  • Driving guest satisfaction scores and maintaining the hotel's reputation for excellence.
  • Managing budgets, labour costs, and productivity targets.
  • Collaborating closely with other hotel departments to ensure a flawless guest journey from arrival to departure.
  • Maintaining strong compliance with IHG brand standards, safety, and operational policies.

What We need from you:

  • Proven experience as a Front Office Manager, Rooms Division Manager or similar leadership role in a hotel environment.
  • Strong leadership and communication skills with a hands-on, guest-focused approach.
  • Excellent knowledge of front office systems, housekeeping operations, and service standards.
  • Financial acumen and the ability to analyse data to drive performance.
  • A passion for developing people and creating a culture of excellence.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform dry cleaning, impressive room discounts, gym membership, meals while on duty and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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