Logistics Operator

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The Warehouse Associate responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment by picking items from shelves and placing them in totes, and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction.

**PRIMARY DUTIES AND RESPONSIBILITIES**:
**Clinical**
- Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials.
- Compare the material received with the documentation forwarded in order to certify concordance or disagreement.
- Prepare box contents according to the information described on Packing List.
- The Operator must have the training and the capability required to control materials characteristics (described in their labels): ID number, expiration date, Lot number, patient’s kit, and temperature and storage conditions as well as any additional information that could be useful.
- The Operator must be specifically trained in order to perform activities related to shipments such as the packaging preparation, box closing and labeling.
- Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes.
- Have deep knowledge and carry out relabeling, stock, balance and relocations processes developed at the Facility.
- Perform any other duties the employee has been trained for.

**Commercial**
- Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products.
- Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse
- Complete assigned reporting, cross check and verification checks as per daily, weekly and monthly reporting
- Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse
- Pick, pack and prepare and verify products for shipping.
- Work with a number of IT systems, including, but not limited to ASW, IRIR, Returns connect.

**Internal Communication and Information Sharing**
- Keep Internal Stakeholders informed of the progress of their order and shipment.
- Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
- Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed.
- Provide information to all WCA business units to ensure work output is coordinated in an effective manner.
- Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

**Teamwork and Collaboration**
- Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

**Policy and procedure**
- Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
- Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
- Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
- Ensure full compliance with WCA quality management systems (GxP)

**Workplace Health and Safety**
- Actively promote a culture that values a safe and healthy workplace
- Take reasonable care of, and cooperate with actions taken to protect;
The health and safety of both themselves and others.

Report all accidents, incidents and hazards to their supervisor as soon as is practicable.
- Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy.

**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:

- Have minimum 2 years logistics & warehousing experience
- Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion, booking of transport for cold chain orders for re
- fridge transport.
- Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP’s).
- Current forklift license - counterbalance and electric reach trucks;
- Experience in Warehouse Management Systems (WMS)

**REPORTS DIRECTLY TO**:
This is a dual reporting role.
- When working in the Commercial area, reports to the Commercial Supervisor
- When working in the Clinical area, reports to the Clinical Team Leader (Depot Manager)

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:

- Have logistics knowledge ( preferred).
- Excellent interpersonal relationships.
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