Customer Service Co-ordinator

4 days ago

Ipswich, Australia 360 Personnel Full time

Are you passionate about ensuring customer satisfaction and coordinating efficient transport services?

We have a fantastic opportunity for a **Customer Service Coordinator **in **Carole Park**. Join our team and be part of a **customer-centric environment** where your skills and expertise will make a difference

As aCustomer Service Coordinator, your primary role will be to ensure customer satisfaction through the efficient scheduling of transport services, overseeing despatch scheduling, and providing friendly and prompt customer service. You will play a crucial role in leading and fostering a team environment that is focused on delivering exceptional service to our clients' valued customers.

**If you are a**
- Problem solver with the ability to think outside the box, finding innovative solutions to challenges.
- Have strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively.
- Have attention to detail, with the ability to learn quickly and adapt to changing circumstances.
- Have excellent organisational and prioritisation skills, with previous experience in a fast-paced environment.
- And are proficient in Microsoft Office Suite and ERP Software

**If you have**
- Previous experience in managing despatch/logistics scheduling, coupled with customer service management.
- Experience in the steel industry and/or fabrication/manufacturing (highly regarded, not essential)

we want to hear from you

Note: The role will start off on a casual basis and lead to permanent full-time employment after 3 months.

**Job Types**: Full-time, Casual

**Salary**: $30.00 - $35.00 per hour

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Ipswich, QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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