Enterprise Provisioning and Accounts Graduate

Company Description

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.

**Job Description**:
We are looking for an Enterprise Provisioning & Accounts Graduate to join our UCaaS team. Reporting to the Operations Manager, this role will be responsible for looking after order management, processing, fulfilling customer requests and customer enquiries for billing and invoicing.

An Enterprise Provisioning & Accounts Graduate will be working both with Symbio internal stakeholders and external partners to ensure a high level of service assurance is meet such as (but not limited to) the Commercial teams, Customer Experience, Technical Support teams and Product Managers, Operations Managers, Finance department.

**What you'll do as an Enterprise Provisioning & Accounts Graduate**:

- Provide exceptional service to our customers, external third-party suppliers, and carriers
- Order Management, Processing and fulfilling customer requests and orders
- Ensure great end-user case management with customer enquiries for billing and invoicing, accounts and payments, retention, billing disputes and debt collection
- Create new accounts, provisioning, service cancellations, number porting and service delivery
- Assist with maintaining and managing all Help Guides
- Work within a team environment

**Qualifications**:
**What you'll need to succeed**:

- A recently acquired TAFE Certificatification in Business, Communications and/or Telecommunications
- High performing demonstrated by a credit average grade.
- Previous work experience or internship is an advantage
- Strong customer focus
- Excellent communication and interpersonal skills
- Great time management and organisational skills
- Highly motivated
- Intermediate computer skills (including Microsoft Word and Excel or other Microsoft products)
- An interest in telecommunications or Cloud products & services would be an advantage.

**What's it like to work here?**
We strive for a healthy, inclusive and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun working environment with social events, prayer rooms, pool tables and fully stocked bar

If this sounds like the next great step in your career, we'd love to hear from you.

Additional Information
**Life at Symbio**

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.