Head of Business Customer Delivery

**Executive the vision and strategy for growth**:

- **Be an active and visible leader across B&A**:

- **Build and shape the Business operating model**

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

The Business Customer Delivery team is responsible for providing excellent customer service through quality conversations, understanding customer needs and pro-actively delivering outcomes for Business Banking customers.

**It starts here. With Bendigo Bankand you.**

The Head of Business Customer Delivery reports to the GM Sales Support, with a dotted line to GM Business Banking and maintains close working relationships with the National Manager, Regional Managers, Technology & Transformation teams and leaders across the enterprise.

The role is an active and strategic leadership position that will directly influence and shape the alignment of the operational business model, deliver simplification and ongoing process product and policy refinement, uplift team performance and productivity, with the targeted aim of creating efficient customer journeys and industry leading Business Banking customer experience.

**As the Head of, you will**:

- Ensure all Sales Support teams that support the customer experience are aligned to the CVP of the Business Banking customer segment.
- Build a scalable operating model that is supported by the appropriate policies and procedure.
- Develop metrics and a reporting framework that enables insight into areas of improvement across the value chain.
- Work with stakeholders to implement approaches across Sales Support to ensure customer acquisition and retention strategies are met.
- Work collaboratively with stakeholders in making clear and effective decisions that place our colleagues, communities and customers at the centre of the process.
- Lead a high performing team through coaching and mentoring, to build and grow business development and operational capability.

**What you’ll bring to the role**

To succeed in this role, you will have:

- Proven operational and strategic leadership capabilities gained within the banking industry.
- A deep understanding of the drivers influencing the CVP of both Agribusiness and Business Banking.
- Ability to influence the performance output of teams to support customer goals and business objectives.
- Highly developed interpersonal, communication and negotiation skills.
- Proven self-starter who can bring about initiatives and changes, someone solution driven with creative and lateral thinking approach.
- Experience in Active Ops/Workware planning and understanding of methodologies would be a asset.
- A tertiary qualification in Business, Commerce, or Finance would be desirable.

**So, why work with us?**
- **Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Hybrid work? Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We offer flexible work options that put our people first, and a hybrid WFH model of a minimum of 60% of time spent in a local Office, ideally Adelaide or Bendigo.

**We’re making better, bigger. And we’ll get there with you.**

Learn more about the role Head of Business Customer Delivery

**Still in two minds?