Customer Service Representative

3 days ago

Melbourne, Australia The Toro Company Full time

Are you passionate about providing exceptional customer service and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated **Customer Service Representative** to join our dynamic team in Braeside, VIC. As a key player, you’ll support our equipment customers, including those in golf, sports fields, construction, and commercial sectors. If you thrive in a fast-paced environment and enjoy building strong relationships, this role is perfect for you

**What’s In It For You?**
- ** Extensive training and development opportunities** to grow your skills and advance your career within Toro.
- ** Work in a collaborative environment** where customer satisfaction is the top priority.
- ** Engage with a diverse customer base**, from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
- ** Enjoy a stable and supportive work schedule** (Monday to Friday) with a market-leading company that values its employees.

**What Will You Do?**
- ** Build and maintain strong relationships** with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
- ** Communicate effectively** with customers, process orders, handle credits, and provide product advice to maximise sales opportunities.
- ** Promote additional products** through sales incentive programs, contributing to the growth of Toro’s Parts business.
- ** Handle customer complaints professionally**, ensuring swift resolutions while maintaining successful business relationships.

**What Do You Bring?**
- At least **two years’ experience** in a customer service role within a fast-paced environment.
- Strong **sales, negotiation, and communication skills**, with a focus on delivering customer satisfaction.
- Proficiency in **Microsoft Office** and excellent numeracy and literacy skills.
- ** SAP experience** is desirable but not essential; willingness to learn is more important.
- ** Highly organised and proactive** approach, with the ability to adapt to changing situations and priorities.

**Why Toro?**

Toro Australia is a leading global provider of innovative solutions for outdoor environments, including turf and landscape maintenance, construction, and irrigation. At Toro, people and performance are valued equally, fostering an ethical workplace where relationships thrive on trust and respect. Join us and be part of a team that is dedicated to excellence and customer success.

**How to Apply?

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