Hire Coordination Specialist

Copy And Paste Job Description Here

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are hiring immediately for a **Hire Co-ordination Specialist** to join our team in our Braeside office. This role will help us to power progress for our customers.

**Why Aggreko?**Here are some of the perks and rewards.
- Work from home or in a local service centre based in Braeside, Victoria.
- Competitive compensation.
- Bonus program.
- Paid training programs and tuition reimbursement.
- Safety-focused culture.
- Community volunteering program.
- A range of career development opportunities.

**What you’ll do**:

- Handle incoming customer calls to address equipment, service, or contract issues.
- Maintains and supports customer and supplier relationship(s)and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
- Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process as well as generate sales leads.
- Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
- Contracts management into Aggreko system.

**You’ll have the following skills and experience**:

- Minimum of 5 years of relevant Customer Service experience.
- PC literary in a Microsoft environment and ERP system.
- Proven Customer focus with a strong sense of urgency for creative solutions.
- Acute attention to detail.
- Strong interpersonal and stakeholder management experience.
- Exposure to Salesforce CRM systems would be an advantage.

**Bring your energy. Grow your career.**

LI-MP1- Additional Job Description- Additional Job Description

**Title**:

- Hire Coordination Specialists _

**Reports to**:

- Hire Coordination Specialist - Team Lead_

**Department/Business**:

- Customer Experience_

**Direct reports**:

- N/A_

**Grade/Internal Job Title**:

- Grade # / Internal Job Title (Internal HR use only)_

**About this job**:

- Responsible for managing the relationship with our customers throughout the hire duration; acting as the sole point of contact with the customer, representing them with the Operations & Sales teams_

**Sound like you? Here’s what you’ll need to demonstrate**:
**Customer Focus**

Dedicated to meeting the expectations and requirements for customers; gets first hand customer information, acts with the customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

**Accountability & Ownership**

Takes ownership of customers problems and assumes responsibility for actions, decisions and communication; driving for a successful outcome.

**Informing**

Provides the information people need to know to do their jobs and to feel good about being a member of the team; provides individuals information so that they can make accurate decisions; is timely with information

**Quality Focus**

Has a high level of commitment to not only doing your job but doing it well; knowledgeable on products and services; detailed orientated to provide customers with the most comprehensive and efficient solutions possible.

**Problem solving**

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers

**Patience & Listening**

Is tolerant with people and processes; listens and checks before acting; tried to understand people and the data before making judgements & acting; waits for others to catch-up before acting; sensitive to due process and proper pacing; follows established process; Practices attentive and active listening; had the patience to hear people out; can accurately restate the facts and opinions of others even when he/she disagrees

**Negotiating**

Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum of noise; can win concessions without damaging relationships; can be forceful and direct as well as diplomatic; gains trust quickly and has a good sense of timing

**Integrity & Trust**

Is widely trusted; is seen as a direct and truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain

**Positive Attitude**

Displays a positive attitude about the work to be done; addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same