Logistics Coordinator

Posted: 23/07/2025

Closing Date: 24/08/2025

Job Type: Permanent - Full Time

Location: WA Forrestfield

Job Category: Logistics, Supply & Transport

**Company Description**

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.

Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.

**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy

To learn more about these initiatives please visit our Careers Page

To liaise with customers regarding incoming, outgoing consignments and general customer service enquiries. To communicate with Management and staff within SCT, complete general bookings, problem solving and completing KPI’s. Provide customers information relating to their freight in a professional and efficient manner

The position includes the following responsibilities:
**Communication and Customer Focus**
- Communicating with the client with completing customer freight requirements, concerns, and enquiries.
- Maintaining open lines of communication at all levels (internally and externally)
- To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
- To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
- To provide customers with correct information in a timely manner.
- To assist manager(s) and other staff when required
- Liaise with customers with any queries relating to incoming/outgoing freight
- Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries.
- Other duties as directed.

**Compliance**
- Ensure compliance with all SCT OHS policies, procedures and applicable state and federal legislation.
- Timely management of day to day work and issues that arise.
- To ensure the weight and cubic of loads booked are done so as to comply with SCT vehicle limitations

**Quality and Process Improvement**
- Be able to identify and communicate opportunities, to benefit SCT and their customers.
- Process documents and derive results associated with KPI’s.
- Daily efficiencies to be recorded in appropriate spreadsheet.
- Complete KPI’s for designated clients and process in a timely manner giving a brief explanation to any missed time slots.

**Desired Skills and Experience**:

- Cert III in Customer Service
- SAP Experience
- Strong data entry and MS Office Skills
- Strong verbal and written communications skills, including the ability to communicate effectively at all levels of business
- Strong time management and organisational skills
- The ability to work as part of a team, while taking responsibility for specific functions
- Experience in the transport industry as well as prior SAP experience would be advantageous

**Other important information**
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- Recruitment companies, need not apply