Administration Officer/receptionist

1 week ago

Upper Coomera, Australia GroutPro Assets Pty Ltd Full time

As an Administration Officer at GroutPro Head Office, you will play a crucial role in ensuring the smooth and efficient operation of our national support office. Based in our Upper Coomera location, this full-time position involves providing administrative support to the Head Office team and our network of technicians and franchisees across Australia.

**Key Responsibilities**:

- Providing friendly and professional customer service to clients, suppliers, franchisees and internal staff
- Assisting with invoicing, accounts receivable/payable, and basic bookkeeping tasks
- Maintaining accurate digital records and databases, including CRM updates and warranty logs
- Scheduling appointments and supporting job bookings for our service team
- Coordinating office activities including stock management, packing and dispatch of product orders
- Assisting with general office upkeep including supplies, filing and procedural updates
- Supporting ad hoc admin and other projects as required

**What we're looking for**
- Previous experience in an administrative or customer service role
- Professional written and verbal communication skills
- High attention to detail and excellent time management skills
- Confidence using Microsoft Office Suite (especially Excel, Word, Outlook)
- Experience with Xero or similar accounting software preferred
- A proactive attitude with the ability to work both independently and within a small team
- Knowledge or experience in a trade-based or service business is a bonus

**About GroutPro**

GroutPro is Australia’s leading tile and grout restoration brand, supporting a nationwide network of franchisees. We are a locally owned company with over a decade of success helping homeowners protect and transform their kitchens, bathrooms, and tiled surfaces. Our friendly team is passionate about quality, customer satisfaction, and creating sustainable growth for our business and our franchise network. You’ll be joining a small but dynamic head office team in a positive, fast-paced environment.

**Job Types**: Full-time, Part-time, Casual

Pay: $31.00 - $36.00 per hour

Expected hours: No less than 25 per week

Schedule:

- Day shift

Supplementary Pay:

- Overtime pay

Ability to commute/relocate:

- Upper Coomera QLD 4209: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office Administration: 2 years (preferred)
- Accounts receivable: 2 years (preferred)
- Customer Service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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