Advisor, Injury Management

5 days ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: People and Culture
- Date Posted: 10 Apr 2025
- Job Requisition ID: 2158
- First point of contact for Work Cover Claims
- Fast paced, Dynamic role
- Full-time, ongoing role

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The goal of the Health, Safety and Wellbeing function is to provide expert advice and support to the whole organisation on a range of health, safety, wellbeing, early intervention and workers compensation matters. The Injury Management & Workers Compensation Claims Advisor is a key and active participant of the Health, Safety & Wellbeing Team. It is as pivotal role at 000VIC, responsible for managing a diverse portfolio of workers compensation claims and injury management cases.

Day to day responsibilities include:

- Manage and administer claims on behalf of our people, ensuring their best interests are maintained
- Review incident and injury reports and initiate early contact with our people and ther managers to support early intervention and recovery
- Provide regular input into the payroll report to ensure Workcover pays and adjustments are accurate for injured employees, and contribute to related process improvements in collaboration with the Payroll and Workforce Management teams.
- Maintain and regularly update case files, injury management plans, invoices, and related documents.
- Provide expert advice on RTW approaches, ensuring compliance with legislative requirements.

**About You**:

- Well-rounded and recent experience within a claims management role, providing professional and customer focused end to end claims service.
- Sound understanding of the financial implications of claims management and WorkCover premiums and demonstrated experience in Workers Compensation pays.
- Team player with a can-do attitude that builds confidence and trust in the management of early intervention, injury management, return to work and WorkCover processes.
- Strong interpersonal skills and the ability to work with a wide range of stakeholders.

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 4 May 2025**

**Other Relevant Information**:

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