Collection and Hardship Officer

4 days ago

Noble Park, Australia RACV Full time

RACV Noble Park Office
- Permanent Full Time | Hybrid Working
- Competitive Salary | Discounts on Selected RACV Products

**Great things start here**

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Collection and Hardship Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

- A competitive salary
- Hybrid working arrangement
- A supportive company culture
- Extensive and ongoing training
- Free Roadside Assistance
- Discount on RACV Insurance products & resort accommodation
- Career development & Volunteering opportunities

**About the Opportunity**

As a Collection and Hardship Officer, reporting to the Team Leader, you will use your interpersonal skills to assist our members/debtors with their payment support needs. Through quality conversations and proactive thinking, you will assist in ensuring the protection of RACV Finance Company’s (RACVF) assets and member experience.

**Your key responsibilities will be**:

- Proactive approach to the recovery of debt and management of the portfolio including Financial Hardship Assistance and appropriate alternatives for members/debtors.
- In depth and quality conversations to protect member/debtor experience and business needs.
- Collaborate with internal and external stakeholders to recover outstanding monies on secured and unsecured loans
- Identify and combat potential losses in the loan portfolio within our legislative requirements.
- Provide advice and assistance to internal customer service areas on collection procedures.

**This could be just the right role for you?**

You will need to be comfortable working in a fast-paced environment.

You will have a strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.

Ideally you will be someone with an attention to detail, a positive mindset and have a passion for helping people with their financial circumstances when they need us the most.

**What you’ll need to be successful**:

- “Can do” attitude
- Empathetic approach in dealing with and understanding people’s financial circumstances
- Strong ethical standards and customer service focus
- Solid work ethic - Productivity targets met
- Team player

**The RACV Difference**

We champion diversity, work inclusively, and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

**Application** process**

Submit your CV via the link.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to criminal record and employment checks (including history and qualifications)._

  • Hardships & Collections Consultant

    2 days ago

    Bedford Park, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at ParramattaHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and...

  • Collections Officer

    2 weeks ago

    Wetherill Park, Australia SMS Professional Full time

    Hybrid - $70K + Super - Profit share This busy stable company with its head office in Western Sydney has a great opportunity for an experienced Collections Officer to join their team. The role will see you looking after your own portfolio of accounts undertaking the following duties: - Collection of deliquent accounts - Monitor arrangements and put...

  • Hardship & Collections Consultant (Applicants Must Identify As Aboriginal And/or Torres Strait Islander)

    14 hours ago

    Bedford Park, Australia Westpac Group Full time

    Create your best future and join Westpac as a Hardship and Collections Consultant - Permanent full-time position - Based at Bedford Park - Hybrid working after 6 months **What’s the role?** As a Hardship and Collections Consultant, you'll be a vital part of the Customer Assist Team, playing a crucial role in helping deliver Westpac's vision and strategic...

  • Consultant

    1 week ago

    Bedford Park, Australia Westpac Group Full time

    **Consultant - 29888** - Full time, permanent opportunity - Based in our Bedford Park, SA office - Join a skilled team of consultants and grow your career with us - Training will be full time in the office, once completed, it will move to a flexible working arrangements **How will I help?** As a Hardship & Collections Consultant you will be a key member of...

  • Accounts Receivable Officer

    4 days ago

    Noble Park, Australia Hassett People Solutions Full time

    Be responsible for all aspects of the AR function - South Eastern Suburbs Location - $75k to $85k Package **ABOUT OUR CLIENT AND ROLE** Our client is a privately owned towing and transport business with a national presence. Due to growth within the business, they now require an experienced Accounts Receivable Officer to be responsible for all aspects of...

  • Casual Sales Assistant

    1 week ago

    Noble Park, Australia Employment Plus AU Full time

    -Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...

  • Customer Service Officer

    2 weeks ago

    Arndell Park, Australia TenacityCX Full time

    Based in small office with positive vibes in Arndell Park! - FT hours, $32 per hour, Mon to Fri - no weekends - Maternity leave position - up to 12 months **Customer Service Officer - Accounts** - **Maternity leave position - up to 12 months**: - **Based in Arndell Park, Western Sydney**: - **Temp FT hours role based in a small office**: - **$32 per hour...

  • Credit and Collections Specialist

    2 weeks ago

    Macquarie Park, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Credit and Collections Specialist

    6 days ago

    Macquarie Park, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Vehicle Trolley Collection

    13 hours ago

    Wetherill Park, Australia Coles Supermarkets Full time

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs,...