Credit and Collections Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
- Global market leader in Logistics & Supply Chain, with shiny new offices at Macquarie Park- Collaborative team environment- Focus on credit collection with plenty of customer interaction and credit risk assessment responsibility
- Here is an excellent opportunity to join a supportive Credit and Collections team on a 6-month Contract and make great use of your impressive communication skills and critical thinking abilities._

Are you an enthusiastic, responsible and proactive Credit & Collections Specialist looking to grow your career with a global ASX listed blue chip organisation over the next 6 months?

As part of the brilliant Finance team, your role will be to manage all aspects of Invoice to Cash related activities including management of customer accounts, projects to drive efficiency in processes related to ITC activities, and providing support with all matters relating to Credit and Collections. Based at the shiny new CHEP Offices in Macquarie Park, this role reports directly to the Credit and Collections Manager.

The key responsibilities of this role include:

- Identify and raise valid disputes on customer accounts with appropriate oversight to resolution
- Assist with ad-hoc reporting when required (eg payment behaviour, aging etc.)
- Review and negotiate payment plans as per agreed procedures and authority matrix
- Review and manage ad-hoc administrative and master data related requests relevant to credit & collections in accordance with the relevant matrix
- Review and manage customer Refund and market rebate accounts requests as per agreed procedures and authority matrix
- Effectively recommend accounts for Pre-Legal action
- Provide guidance and assistance on Invoice to Cash related matters to key stakeholders, in particular Sales, Finance and Commercial
- Active involvement in Invoice to Cash related Projects, Initiatives (example: Payment term enforcement, Dynamic Dunning, Direct Debit assignment)
- Work with other GFS I2C hubs if required, share best practices
- Work with internal customers to determine the collection strategy to be applied to particular accounts - this involves liaising with Sales to ensure aligned to strategy and also move & monitor accounts in accordance with business requirements
- Review and update when required the Standard Operating Procedures for Invoice to Cash processes
- Manage the collection of overdue amounts once they reach the “Pre-Legal” stage and are escalated by Collections Co-Ordinator
- Foster a collaborative working relationship between CHEP finance function and key internal stakeholders (Sales, Finance, Commercial)
- Assist with General Admin/Account master data categorisations as relevant to the invoice to cash team
- Provide support to ANZ Credit Manager, ANZ Credit Team Leader, other Collection Specialists and Collections Co-Ordinators and general Administration duties as and when required
- Previous experience in a busy, senior-level Credit & Collections role
- Impressive communication skills with an aptitude to build strong working relationships with a wide range of people
- A confident telephone manner and collaborative nature who can put customers at ease
- Good computer skills including Outlook, Word and Excel. Experience with SAP and Salesforce would be an advantage
- Exceptional organisation skills and strong attention to detail
- Quick learner with the ability to follow processes and procedures

About CHEP

As a market leader in supply chain equipment pooling, you’ll be working for a company that is changing the way goods get to market. CHEP continuously sets the industry standard and provides the latest innovations in reusable supply chain packaging and solutions. CHEP is an inherently sustainable business and helps our customers to achieve leaner, greener and safer supply chain logistics processes, to ensure that you’ll be working for the good of business and humanity every day.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, flexibility towards work: life balance, a supportive learning and development culture